Progress update against Corporate Key Performance Indicators Q2 2021/22

Date of Meeting:

2 December 2021

Report of:

Executive Lead Officer, Strategy, Governance & Law

Contact Officer:


Rima Desai





Ward(s) affected:








1.1       To report to Policy & Resources Committee for the period 1 April 2021 to 30 September 2021 in relation to Corporate Key Performance Indicators (KPIs).


2.         RECOMMENDATIONS:    


2.1         That Policy & Resources Committee note the progress made in relation to Corporate KPIs in the context of the Covid-19 pandemic, particularly the corrective measures outlined for ‘red’ and ‘amber’ indicators, and provide support and challenge to lead officers to bring performance back on track.




3.1         The overarching document which sets out the outcomes which the council aims to deliver is Brighton & Hove City Council’s Corporate Plan, “Our Plan 2020 to 2023”.

Progress towards delivery of the Corporate Plan outcomes is evidenced by delivery of the Corporate KPI set and is supported through the successful delivery of the council’s Directorate Plans.


3.2         This report is a key part of Business Planning and Management, one of the components of the council’s Performance Management Framework (PMF). Full details of the PMF are set out in Appendix 3. This report is concerned with component 1 – Business planning and management.


3.3      Key Performance Indicators are developed to evidence delivery of the Corporate Plan. The PDP process is intended to clarify individual staff contribution towards the achievement of the relevant outcomes and actions within the Corporate Plan.



4.0Performance Indicator Set


4.1         The list of Corporate KPIs and their targets for 2021/22 were set in October 2021 by Policy & Resources Committee (P&R). A consistent approach has been adopted across the organisation in relation to target setting taking account of comparative information. P&R Committee considered the impact of Covid-19 when agreeing the amber thresholds for the targets.


4.2         The overall performance achieved during the year against target is assigned a rating of Red, Amber or Green depending how far from target the performance is.


4.3         Targets were set using the following criteria:


·         To set the target, use the latest available benchmarking data (e.g. statistical neighbour data, national data or any other comparable data) or any statutory/contractual target, whichever is more challenging. If performance is better than benchmarking data, current performance may be used as a target.

·         Where no benchmarking or statutory/contractual data is available, a sound rationale needs to be explained for a target figure e.g. improvement or maintenance from the current performance.

·         Where resources are reducing or being reallocated, or there are significant external factors which will impact on performance, a reduction target can be set. This will need to be clearly evidenced and agreed by Policy & Resources Committee.

·         Consider the financial impact of delivering the outcome of the KPI when setting the target.


4.4         A rigorous target setting approach was used to give a clear appraisal of how the council is performing compared to previous years and other local authorities. Because of this approach it was predicted that achieving all the targets by the year end would be challenging.


4.5         The Corporate KPI set for 2021/22 is made up of 69 indicators in total, including KPIs that are measured annually. This report focuses on the 33 KPIs which are reported quarterly.


4.6         Overall the results show 75% of the targeted indicators meeting or being within the agreed tolerance level at the end of September 2021. At Q2 2020/21 67% of that year’s Corporate KPI set met this level; please note it is not possible to make an exact comparison between years as the previous indicator set included some different measures. Of those KPIs that were reported and targeted in both 2020/21 and 2021/22, 55% have improved and 45% have declined. 1 is new in 2021/22 and 1 is a trend indicator which does not have a RAG rating applied.


4.7         Below are some highlights from directorates where there has been significant improvement and/or good performance against target for 2021/22. These are achieved through the combined effort of all staff throughout the organisation and from relevant partner organisations. Appendix 2 provides more information and context; the relevant page number in the Appendix is shown after each indicator.


üThe number of private sector vacant dwellings returned into occupation or demolished (page 4)

üThe speed of determining applications for major and non-major development (page 11 & 12)

üNitrogen dioxide levels in Brighton & Hove – Lewes Road and North Street (page 24 & 26)

üPermanent admissions of older adults (65+) to residential and nursing care homes per 100,000 population (page 28)

üUnder 18 conception rate per 1,000 women aged 15-17 (page 29)


4.8         Below are some highlights from directorates where performance improvement is required and where performance is particularly affected by Covid-19. The pandemic affected the ways of working e.g. home visits, face-to-face meetings could not be conducted, and impact on staffing levels. Appendix 2 provides more information on these including a summary of performance so far, the context for that service and a short summary of proposed actions to improve performance. Effective performance management ensures the right actions are taken at the right time so that the council can achieve its purpose through delivering the principles and priorities


-        Housing Repairs and Maintenance - % routine repairs completed on time (within 28 calendar days) (page 2)

-        % of the council's homes that meet the government's Decent Homes Standard (page 8)

-        Total number of households in Temporary Accommodation on last day of the period (page 10)

-        Missed refuse and recycling collections (page 21 & 22)

-        % of carers assessments completed (page 30)

-        % of invoices for commercial goods and services that were paid within 30 days (page 36)


4.9         Direction of travel for each KPI is included in Appendix 2. Each KPI is marked with ‘improving’, ‘declining’, or ‘no change’. The method for determining each Direction of travel is as follows:

·         Where the indicator was reported last year the assessment is based on whether performance has improved or worsened from 2020/21 to 2021/22.

·         Where the indicator is new in 2021/22 comparison is made with 2020/21 if possible

·         If not possible it is noted as ‘new in 2021/22’ or ‘not comparable with 2020/21’

·         Trend indicators are shown as increasing or decreasing trend   


4.10      The following KPIs show that we are targeting to be performing better than our comparators. Appendix 2 provide more information and context; the relevant page number in the Appendix is shown after each indicator.

·         Number of children in care (page 15)

·         Strengthening Family Assessments - % completed in 45 days (page 17)

·         % of social care clients receiving Direct Payments (page 27)

·         Number of alcohol-related hospital admissions per 100,000 population (page 31)

·         % of invoices for commercial goods and services that were paid for within 30 days (page 36)




5.1       Through consultation with ELT the Performance Management Framework currently in operation was deemed to be the most suitable model.




6.1         This is an internal performance reporting mechanism and as such no engagement or consultation has been undertaken in this regard.


7.         CONCLUSION


7.1      The council must ensure that it uses a robust Performance Management Framework to meet the challenges of delivering services in the financial context that local authorities are now working in.




Financial Implications:


8.1       As reported, the pandemic has directly affected performance in a number of areas. Addressing performance issues, where possible, may have a financial consequence for the relevant service area which will be considered by the relevant directorate in managing its overall budget position. This is reflected in regular Targeted Budget Management forecasts and reports.

Where performance is sub-optimal despite planned actions having been implemented, the financial implications for services to further improve performance may need to be considered as part of the budget setting process going forward.


            Finance Officer Consulted:     Peter Francis                                Date: 1 November 2021


Legal Implications:


8.2       The framework described here and the actions which have been taken as part of it demonstrate how the Council meets its general duty (pursuant to section 3 of the Local Government Act 1999) to ensure continuous improvement in the exercise of its functions. Where legal implications specific to a particular key performance indicator or the actions taken in relation to it have been identified, those are normally noted in the Appendices to the Report.


            Lawyer Consulted:                   Victoria Simpson                          Date: 26 October 2021


            Equalities Implications:


8.3       Working with the Equalities Team, relevant corporate KPIs have been identified for the initial phase where officers will be expected to articulate equalities implications within the performance report, and will be required to evidence how they are using this data to inform service improvements in relation to reducing inequalities.      


            Sustainability Implications


8.4       Sustainability will be improved through working to meet the relevant quarterly KPI measures detailed within this report. These include:

·         % of household waste sent for reuse, recycling and composting

·         % of municipal waste landfilled

·         Nitrogen Dioxide levels in Brighton and Hove (μg/m3 - micrograms per cubic meter): Lewes Road

·         Nitrogen Dioxide levels in Brighton and Hove (μg/m3 - micrograms per cubic meter): North Street

·         The number of private sector vacant dwellings returned into occupation or demolished


Any Other Significant Implications:


8.5       No further significant implications arising from this report.





1.            Summary KPI report for Q2 2021/22 – all Corporate KPIs linked to Corporate Plan outcomes

2.            Detailed KPI report for Q2 2021/22 – quarterly Corporate KPIs linked to Corporate Plan outcomes

3.            Context: Performance Management Framework and Golden Thread