All staff please note Date ACTION completed refers to when the requested action is done (or planned to be done if outstanding) not this form is filled in.
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Ref & Date Outstanding actions raised |
Action |
Officer |
Response including what is completed & outstanding |
Is Action Completed or Outstanding? |
Date Action completed or planned completion date? |
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{Designated officer >>>>>>>>>>>>>> |
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EA1 |
Address concerns regarding maintenance requests not being logged properly leading to jobs needing to be repeated. |
Grant Ritchie |
Thank you for your question and I agree how important it is that the correct information is recorded when a repair is reported to us. To improve this, we have implemented a system called repair finder which prompts the call handler to ask certain questions depending on the nature of the repair. This system is intended to ensure that we have adequate information to organise the repair and reduce the need to re-call. |
Complete |
January 23 |
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EA2 |
Provide statistics to the panel regarding the availability of social housing availability across the authority (all four areas) |
Harry Williams |
There has been an average of 605 social housing lets per year to new tenants, excluding transfers, over the past three financial years.
The breakdown of these 605 lets by area is 160 Central (26%), 98 East (16%), 164 North (27%) and 183 West (30%). This data covers both the council and housing associations, the latter of which does not use these areas to manage their landlord services. |
Complete |
10/05/24 |
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EA3 |
Provide further information to residents on the procedures regarding the reporting of vandalism and other criminal activities |
Janet Dowdell |
The Housing Service works in partnership with Sussex Police and other agencies to make Brighton and Hove a safer place to live. We work together to gather intelligence and evidence regarding issues such as anti-social behaviour, vandalism, drug use and drug dealing. The more evidence that is collected, the stronger a case can become and the easier it is to take action to resolve a particular problem.
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Complete |
30/04/24 |
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EA4 |
Provide further information to residents regarding the average wait time residents had in temporary accommodation. |
Harry Williams |
Over the past three financial years, from 2021/22 to 2023/24, there were 1,132 lets to social housing via Homemove for applicants in the ‘Homeless queue’ (homeless households in temporary accommodation) who, upon the date their social housing tenancy started, had been waiting for an average of 3 years and 8 months. However, each households average wait time will depend on their bedroom size, with households requiring a 3-bed property having to wait longer than households requiring a 1 or 2-bed property. |
Complete |
09/05/24 |
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EA5 |
Provide further information to residents regarding the income limits for the proposed new allocations policy and how this would be looked at on a case-by-case basis.[HW1] [ED2] |
Harry Williams |
The current Housing Allocations Policy states that if a household’s annual income exceeds the following, they will not qualify to join the housing register:
Studio/One Bedroom: £22,000 Two Bedroom: £32,000 Three Bedroom or above: £36,000
The policy states that the above financial caps can be increased on an annual basis using a calculation based on average rents and average incomes in the Brighton & Hove area. This exercise of increasing the income caps will be undertaken in conjunction with the review of the Housing Allocations Policy that is underway.
The current policy’s aim is that no more than 50% of applicants’ income is spent on housing costs. There is no plan to alter this principle in the review of the Housing Allocations Policy. |
Complete |
09/05/2024 |
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EAO1 05.12.23 |
Works required on Sandhurst Avenue following visit from tenancy services with Dee Simpson |
Justine Harris/Grant Ritchie |
A verbal update will be given at Area Panel |
Complete |
13.5.24 |
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EAO2 05.12.23 |
8 properties being Gas Safety Compliant is inclusive of, or separate from, the five properties listed in the previous Housing Performance Report. |
Geof Gage |
This was correct at that time. Whilst we have a programme to undertake gas safety checks before due dates, we do experience no access on occasions and this was a period of no access. Our gas compliance is generally not less than 99.87% on average, we do of course strive to 100% |
Complete |
23.04.24 |
Hi @Luke Harris, are you okay to provide a response to this question? [HW1]
@Luke Harris Hi, Harry has suggested that you are able to answer this Area Panel question, the deadline is Monday 13th May. Please let me know asap if you are not able to meet this deadline, as it goes to print shortly after this. Thanks, Emma [ED2]