Appendix A: Housing Safety & Compliance KPIs
Table 1: Progress in electrical safety compliance
|
Feb 24 |
April 24 |
June 24 |
July 24 |
Aug 24 |
Sept 24 |
Oct 24 |
Nov 24 |
Dec 24 |
Jan 25 |
Feb 25 |
Mar 25 |
Direction of travel |
Expected date of Compliance |
|
|
5 Year EICR domestic testing (% of homes)* |
42.9% |
49.1% |
53.0% |
55.8% |
57.4% |
60.1% |
63.2% (7,679) |
66.4% |
67.9% |
70.7% |
72.6% |
75.5% |
Green |
December 2026 |
|
10 Year EICR domestic testing (% of homes)* |
66.6% |
70.1% |
72.0% |
73.7% |
74.9% |
76.4% |
78.1% (9,383) |
80% |
80.9% |
82.9% |
84.6% |
86.7% |
Green |
|
|
Communal EICRs (% of communal areas) |
5.3% |
14.0% |
20.8% |
22.0% |
29.4% |
33% |
37.6% |
39.3% |
43.9% |
45.1% |
45.4% |
48.5% |
Green |
December 2026 |
*No outstanding C1 (immediate danger) and C2 (potentially dangerous) actions. We don’t record C1s and C2s as part of a separate inspection programme because as we inspect, we fix (remediate) C1s and C2s.
Table 2: Progress in fire safety compliance
|
Feb 24 |
April 24 |
June 24 |
July 24 |
Aug 24 |
Sept 24 |
Oct 24 |
Nov 24 |
Dec 24 |
Jan 25 |
Feb 25 |
Mar 25 |
Direction of travel |
Expected date of Compliance |
|
|
FRAs in High Rise buildings (% of buildings) |
100% |
100% |
100% |
100% |
100% |
100% |
100% |
100% |
100% |
71.7% (previously reported 63%) |
60.9% |
30.4% |
Red |
Sept 2025* |
|
FRAs in Medium Rise buildings: (% of buildings) |
99.8% |
100% |
100% |
100% |
100% |
100% |
100% |
100% |
100% |
100% |
100% |
100% |
Green |
Compliant |
|
FRAs Low Rise buildings: (% of buildings) |
20.9% |
57.0% |
78.22% |
92.9% |
93.5% |
99.1% |
99.4% |
99.8% |
99.8% |
99.8% |
Green |
December 24 |
||
|
FRA remediation actions (snapshot number of live actions) |
1,748 |
4,253 |
6,472 |
- |
8,228 |
8,142 |
8,114 |
8,268 |
7,554 |
7,287 (incl. 1108 Best Practice) |
6420 |
Red |
December 26** |
*We completed a large number of FRAs in a compressed period last year, and are now deliberately staggering them from January to September to manage both assessments and resulting actions more effectively.
** High number of total actions remains a concern, however
progress against addressing these has
continued.
Table 3: Progress in water safety compliance
|
Feb 24 |
April 24 |
June 24 |
July 24 |
Aug 24 |
Sept 24 |
Oct 24 |
Nov 24 |
Dec 24 |
Jan 25 |
Feb 25 |
Mar 25 |
Direction of travel |
Expected date of Compliance |
|
|
Legionella Risk Assessments (% of water systems covered)* |
79.0% |
77.5% |
77.5% |
78.1% |
Red |
July 2025*** |
||||||||
|
Water Risk Assessments (% of buildings covered (of 12,672) |
52.1% (6,601) |
57.1% (7,240) |
60.7% (7693) |
61.9% (7,844) |
63.4% (8,030) |
Red |
December 2025 |
*We continue to face challenges in providing this KPI. We have moved away from "system" reporting in favour of by building. That's more in line with how we manage the service i.e one risk assessment per building and simpler to track.
Table 4: Progress in other areas of compliance raised by RSH
|
Feb 24 |
April 24 |
June 24 |
July 24 |
Aug 24 |
Sept 24 |
Oct 24 |
Nov 24 |
Dec 24 |
Jan 25 |
Feb 25 |
Mar 25 |
Direction of travel |
Expected date of Compliance |
|
|
Smoke alarms/detectors (% of homes) |
50.8% |
77.0% |
81.5% |
83.6% |
86.5% |
89.4% |
92.9% |
94% |
95.7% |
96.3% |
97.5% |
97.7% |
Green |
Oct 2025* |
|
Repairs jobs open for more than 28 days (HRA) |
- |
- |
9,653 (incl. TA &EA) |
7,250 (incl. TA & EA) |
7,923 (incl. TA &EA) |
6599 |
6222 |
6578 |
6,950 |
5,357 |
4,399 |
4,134 |
Green |
July 2025 |
*100% Compliance is dependent on access. 260 properties remaining with no recorded smoke detection and we have started the informal part of the no access process by writing to these tenants and cold calling. Dedicated resource attending all remaining properties and installing battery smoke detection (or testing and recording existing smoke detection) which will be in place until the property is tested as part of our programme, at which point hard wired smoke detection will be installed.
Table 5: other areas of Safety & Quality compliance (currently compliant)
|
April |
May |
June |
July |
Aug |
Sept |
Oct |
Nov |
Dec |
Jan |
Feb |
March |
|
|
Carbon Monoxide Detection / Alarms |
|
|||||||||||
|
Total detection in domestic dwellings |
97.79% |
91.4% |
96.6% |
97.4% |
97.3% |
97.9% |
98.3% |
98.6% |
98.8% |
|||
|
Gas/Fuel Safety |
|
|||||||||||
|
Communal Boilers certification in date - annual |
100% |
100% |
100% |
|
100% |
100% |
100% |
100% |
100% |
100% |
100% |
100% |
|
Domestic dwellings certification in date – annual |
100% |
99.97% |
100% |
|
100% |
100% |
100% |
100% |
100% |
100% |
100& |
100% |
|
Properties with a capped gas supply - reduction in numbers* |
77 |
23 |
40 |
|
32 |
32 |
23 |
24 |
24 |
16 |
28 |
19 |
|
Asbestos Safety |
|
|||||||||||
|
Common ways – Total rolling compliance |
98.53% |
98.90% |
99.4% |
99.8% |
90.1% |
99.6% |
97.0% |
98.4% |
99.8% |
100% |
100% |
100% |
|
Asbestos Re-inspection
programme – Common ways |
|
|
|
|
|
17.06% |
56.70% |
83.7% |
94.9% |
97.9% |
100% |
100% |
|
Lift Safety (lifts & lifting equipment) |
|
|||||||||||
|
Communal (Passenger) lifts (LOLER) servicing |
100.00% |
100.00% |
100.0% |
100.0% |
100.0% |
100.0% |
100.0% |
100% |
100% |
99.2% |
100% |
100% |
|
Domestic lift and stair lift, equipment servicing |
100.00% |
100.00% |
100.0% |
100.0% |
100.0% |
100.0% |
100.0% |
100% |
100% |
100% |
100% |
100% |
*Most capped gas supplied are tenant-driven, with some void properties capped for safety. Housing Customer Services are conducting welfare checks where tenants have asked for capped gas, working with them to resolve any debt or other issues arising.