Residents Questions, 2- star Central Area

C2.1 - Fencing at Essex Place

Area in city	Central
Star rating	2 star/ Local area issue
Date question raised	3^rd April 2025
Week of Area Panel	16^th June 2025
Deadline for officer response	Tuesday 13^th May
Name of officer responding	Brendon Ford
Officer job title	Operations Manager
Contact Details	brendon.ford@brighton-hove.gov.uk

C2.1 Question

Issue

It took an unacceptable amount of time to repair the fencing around the garden at Essex Place.

Background

Fencing was blown down in December 2024 and has recently been replaced. During the months that the garden was without fencing the picnic table and other items were stolen. There was also a big increase in drug taking and anti-social behaviour in the garden because of the open access to the street. This endangered the welfare of Essex Place residents, which did not appear to be taken into consideration by the Council.

Request or Question

In situations where residents’ welfare is at risk, repairs should be given a higher priority and done faster, or interim measures put in place. Can the Council confirm that will happen in the future?

C2.1 Response

Thank you for taking the time to raise this with us. It is highly upsetting to hear that drug taking and antisocial behaviour including theft have occurred within the Essex Place garden due to the ease of accessibility caused by the blown down fence.

It is our understanding that the fencing around Essex Place garden was blown down by Storm Darragh that occurred in December 2024.

As you can imagine the volume of generated repair works caused by storm damage is extensive and can therefore adversely impact our attendance response times. That said we are not satisfied with the time taken to carry out the required fencing addressing the security and wellbeing concerns.

As the previous fencing installation had only been carried out a few weeks before storm Darragh it was initially thought that the fencing was under warranty. Unfortunately storm damage is not covered under the warranty and resulted in some wasted time going back and forth between teams. I’ve instructed all Responsive Repairs Teams to carry out any emergency works to reduce disruption to our tenants/residents.

We are exploring potential interim measures that can immediately be put in place to address security concerns such as, temporary Heras security fencing. This should prevent the issues experienced at Essex Place whilst the Repairs & Maintenance Department can work to resource and schedule the permanent fencing repairs.

Apologies once again to the Essex Place residents who have felt at risk whilst repairs works have been ongoing

C2.1 Action

Action

As above

Start date

End date

Residents Questions, 3-star Central Area

C3.1- Use of residents’ car parks by builders

Area in city	Central
Star rating	3 Star/ City wide issue
Date question raised	3^rd April 2025
Week of Area Panel	16^th June 2025
Deadline for officer response	Tuesday 13^th May
Name of officer responding	Benjamin Tedder
Officer job title	Parking and Garages Manager
Contact Details	benjamin.tedder@brighton-hove.gov.uk

C3.1 Question

Issue

a) Notice is not given to residents if heavy vehicles, containers and lorries will be using the carpark the next day, so cars get hemmed in and damaged.

b) Residents’ long-term access to their carpark space and access to their building, can be severely restricted by contractors vehicles. Sometimes this is because there is major work going on in their block but can also be a result of a lot of building work in the surrounding area.

Background

a) Essex Place residents are finding their cars blocked in by heavy vehicles, and in some cases vehicles have been damaged. Residents are not able to move their cars in advance, because there has not been any notice of this. There is also discontent that, despite paying for a residents’ parking space, residents have to pay for on-street parking in order to give Council contractors access.

b) Theobald House carpark has a consistent problem with massive vans taking up all of the space. The three visitors’ bays are always occupied by contractors. Public safety is not taken into account - parking obstructions make getting in to the block difficult for people with disabilities and the elderly. Blocking of visitors’ spaces prevents visits from carers, nurses, family and friends. This is all an additional pressure on people who are just trying to manage their lives, adding to stress. Sometimes this can spill over into anger and abuse towards the contractors, which makes their lives more difficult as well.

Request or Question

a) Notice of at least a week should be given to residents when the car park will be used by contractors. This can be by text, phone, email.

b) The council needs to make alternative arrangements for the parking of heavy vehicles and equipment while major works are going on, to ensure the safety of their residents. The cost and inconvenience should be borne by the contractors and the council, not the residents.

C3.1 Response

Response

Planned Major Works affecting Housing car parks

The Housing Customer Services team contact car parking licensees to advise them in advance of any planned major works to Housing properties that will affect their spaces.

At times, it may be necessary to site equipment or containers within Housing car parking areas or for heavy vehicles to enter the car parks so that contractors can carry out their tasks safely and effectively. Where needed, the team will offer alternative parking spaces for affected licensees to use for the duration of any planned works, in the same car park wherever possible or the nearest one with available spaces, as part of their standard procedures.

The team contact affected licensees by phone, letter, email and by text to advise them and make alternative parking arrangements where needed, seeking to provide the maximum amount of notice possible. If visitor bays must be set aside specifically for major works, the team advise the affected residents of this in advance. The notice given for planned major works typically exceeds two weeks at a minimum but please note that if any urgent issues arise, the team may need to act more quickly.

Responsive repairs and maintenance to Housing properties

There are limited spaces available within Housing car parks and the majority do not contain visitor bays but where these are in place, they can be used by residents’ visitors or by authorised contractors who are visiting the site to carry out essential repairs or maintenance to Housing properties.

If visitor bays are often found to be in use, residents can obtain permits for their visitors to park in on-street areas as an alternative via the council’s website at www.brighton-hove.gov.uk/parking . The website also contains full details of how professional carers and unpaid carers can apply for permits to park in on-street areas, while they are visiting residents to provide care.

The Housing Repairs and Estates Services teams can also park in visitor bays where available or in common areas of the car park if needed, in order to carry out responsive repairs or maintenance to Housing properties in a timely manner but should not cause an obstruction to other car park users or to residents accessing the blocks.

Responsive repairs and maintenance are carried out as needed to Housing properties across the city and it is not possible to give advance notice to residents before every contractor visits site but any vehicles causing an obstruction to car parking licensees or pedestrian access to the blocks can be reported to the Housing Customer Services Team at housing.customerservices@brighton-hove.gov.uk or on 01273 293030 so they can take appropriate action.

C3.1 Action

Action

No further action.

Start date

End date

C3.2 - Support around mental health issues

Area in city	Central
Star rating	3 Star/ City wide issue
Date question raised	3^rd April 2025
Week of Area Panel	16^th June 2025
Deadline for officer response	Tuesday 13^th May
Name of officer responding	Emma Gilbert
Officer job title	Tenancy Services Operations Manager
Contact Details	emma.gilbert@brighton-hove.gov.uk

C3.2 Question

Issue

Help and support is needed for both residents suffering from serious mental health issues and those living alongside people with disruptive and sometimes violent behaviour.

Background

A growing number of residents are struggling with poor mental health. People in this situation desperately need help and support which isn’t always available or easy to access.

Theobald House has experienced some frightening and violent behaviour from residents, including criminal damage to property. People have been scared for themselves as well as concerned about the well-being of the perpetrator. There appears to be very little support for people with serious mental health issues, with various different agencies not seeming to take any responsibility.

There is also little support for residents trying to live their lives safely and peacefully. It is not a straightforward or easy process to report issues, responses can be slow, residents feel left on their own and that the physical danger they are in is not addressed. Residents’ Association officers can be under particular pressure from other residents to resolve issues while there is very little they can do.

Request or Question

It was recognised that this is a complex situation, but it was felt that more could be done to support residents who struggling with their mental health, as well as those living alongside individuals with disturbed, aggressive and violent behaviour.

· Can the Community Engagement Team help by bringing residents together, think through solutions and give us more support and control in this situation?

C3.2 Response

Response

What support can the Council offer residents suffering from mental health issues?

Mental health support services in the city are provided by the Sussex Partnership NHS Foundation Trust, (SPFT) including emergency/crisis response services. A wide range of information can be found on the website www.sussespartnership.nhs.uk/your-mental-health. I have also included relevant information from their website in the section below, for ease of reference.

Housing and ASC work closely with partner agencies including the Police and MH services at an individual case level, including case management of asb. Our approach will always be to balance support with enforcement in these cases. Mental Health is a protected characteristic under the Equalities Act 2010 and as such needs to be fully considered in any action we take to address anti-social behaviour to ensure it is reasonable and proportionate.

Who can you call out of hours if there is a mental health emergency? The police will not always respond if the problem is to do with mental health.

Please see the guidance from the Sussex Partnership NHS Foundation Trust on who to contact in a MH emergency/crisis:

Urgent support for adults in a crisis

For immediate help:

If your life - or someone else's life - is in immediate danger, please call 999 or go to A&E.

For same or next day help:

· Call 111 and select the mental health option - also known as the Sussex Mental Healthline (available 24/7).

Who can call NHS 111 and select the mental health option?

The service is free and available to everyone who is concerned about their own mental health or that of a relative, friend, or someone they care for. The service also supports children and young people.

NHS 111 'select mental health option' is one of a range of services available in Sussex to support people with their mental health.

If you require support with physical health symptoms or have a query about medication, please call 111 and press 1. If your life, or someone else's life, is in immediate danger, please call 999.

Alert Warning

During busy periods, you may need to wait for someone to answer your call. If you would prefer not to wait, you could use our free crisis support text messaging service instead. Text the word SUSSEX to 85258 for a confidential text-based conversation with a trained volunteer.

What to do if you are hearing or speech impaired

· If you’re deaf or have hearing loss, please use the following link to be connected to local crisis service: To connect with a BSL interpreter, please visit SignVideo. The interpreter will contact Sussex Mental Healthline on your behalf.

· To use Text Relay, please call 0300 5000 101.

What do to if you need a language interpreter

If your first language is not English, we can arrange a telephone interpreter for other community languages. Please ask someone to call NHS 111 'select mental health option' on your behalf to let us know the language needed.

· If you feel you are not able to keep yourself safe, but do not need immediate medical assistance, you should call the Mental Health Rapid Response Service (MHRRS) on 0300 304 0078 (available: Mon-Fri 8am-10pm, weekends and bank holidays 10am-10pm). MHRRS is able to offer immediate support, as well as refer on for further support from other mental health teams where needed. Patients, health professionals, and carers can also ring for advice.

· Call the Samaritans on 116 123, or visit www.samaritans.org (for anyone distressed, thinking of suicide or in crisis).

· If you would prefer support via text you can do so by texting SUSSEX to 85258.

· Visit the Staying Well Service (weekdays: 5pm-10:30pm, weekends: 3pm-10:30pm) at The Wellbeing Hub in Preston Park, 18 Preston Park Avenue, Brighton, BN1 6HL. They can be contacted on 0800 023 6475 or stayingwell.brighton@southdown.org.

Information on other support services can be found at https://www.mindcharity.co.uk/crisis-services/.

· For more advice on coping with suicidal thoughts, please visit the following sites

· NHS: https://www.nhs.uk/conditions/suicide/

· Mind: http://www.mind.org.uk

Brighton and Hove Wellbeing Service https://www.brightonandhovewellbeing.org/

· The Brighton and Hove Wellbeing Service is a free, confidential NHS service for adults and children and young people with a postcode beginning BN1, BN2, BN3 or BN41.

· If you're feeling sad, anxious, stressed or low in mood we can help you get the support you need. You're not alone, and we're here to help.

· Brighton and Hove Wellbeing Service is delivered in partnership by Sussex Partnership NHS Foundation Trust ,YMCA DownsLink Group and Southdown

· We offer a variety of support and NICE compliant psychological therapies. The services that we provide are delivered by a number of teams who work alongside one another to ensure that you receive the care and support that you need at every stage of your journey.

· When we receive your referral and talk to you about your needs, we will discuss which part of the service is best suited to you.

Advice and information

· If you are worried about yours or someone else’s mental health or would like information about how mental health services work in the city, please visit Mind’s Advice and Information Service.

· Contact us

0300 002 0060 (local rate)
Our phonelines are open Monday-Friday, 8am-6pm

spft.bhwellbeing@nhs.net
Our email is monitored Monday-Friday, 8am-6pm
We close our lines for one hour between 11am-12pm every Thursday and cannot respond to emails within this hour. Please note we are not an emergency service.

Can the Community Engagement Team help by bringing residents together, think through solutions and give us more support and control in this situation?

The Community Engagement Team will always do their best to support Tenants & Residents Associations to support their community and make improvements for residents. The question of how an association of neighbours can support other neighbours in crisis is complex and would need some careful assessment for safety, boundaries and expertise. The Association may want to invite a range of professionals to a meeting to talk through what local informal support might look like. Your community engagement officer can help a group by making linking in any appropriate council officers.

C3.2 Action

Action

CET team to explore how they can support the association in widening awareness of Mental health support services

Start date

End date

C3.3 - Communication and delays when lifts are broken

Area in city	Central
Star rating	3 Star/ City wide issue
Date question raised	3^rd April 2025
Week of Area Panel	16^th June 2025
Deadline for officer response	Tuesday 13^th May[ED1] [ED2]
Name of officer responding	James Deamer and Stephen Wraige
Officer job title	Lift Engineer and Housing Customer Service Manager
Contact Details	james.deamer@brighton-hove.gov.uk stephen.wraige@brighton-hove.gov.uk

C3.3 Question

Issue

The Council’s communication with residents when lifts break down is unacceptably poor. This needs to be improved and residents kept informed.

Background

At Warwick Mount recently the lift was broken for two weeks before the Council contacted residents. When lifts are not working there is a significant impact on the residents living in the block. This is particularly true at Warwick Mount, where lifts stop on alternate floors. Residents who cannot manage stairs are effectively trapped in their flats.

Good communication with residents about the problem and the expected length of the repair is more than a courtesy – it allows residents to plan and organise their lives in these difficult circumstances. Considerable stress, anxiety and anger is caused by residents not knowing what is being done and how long it will take.

The Council’s recent failure to communicate with Warwick Mount residents about the lift repairs needs to be looked at.

Request or Question

Can the Council commit to contacting affected residents within 48 hours of a lift breakdown? This could be by text message, followed up with a letter if the repairs are lengthy. This should apply to affected residents citywide.

C3.3 Response

Response

Our lift contractor, Liftec, advises our mechanical and electrical team within the Housing Investment and Asset Management (HIAM) service of any overnight outage either via email or by way of the daily lift status report. This is then emailed to Housing Customer Service and other parties with a summary of the problem and any updates given if and when requested.

Within approximately one hour of receiving the report from HIAM the Housing Customer Services Team send a text message to all affected tenants advising them that the lift is out of service. This message includes any information on how long the lift will be out of service for, when this is known.

The Housing Customer Services Team will attempt to call any tenants who are known to have mobility issues to discuss how they may be affected and make sure they have what they need during the lift outage.

In the event of longer term outages such as Warwick, we gather all the information such as type of fault and lead time for sourcing spares before notifying residents in writing. Unfortunately, Warwick had a difficult to diagnose fault followed by a week attempting to source parts originally manufactured many years ago, which caused a delay in writing to residents.

C3.3 Action

Action

N/A

Start date

End date

Residents Questions – 3-star, North, West and East Areas

E3.1 - Citywide & service improvement groups

Area in city	East
Star rating	3 Star/ City wide issue
Date question raised	10^th April 2025
Week of Area Panel	9^th June 2025
Deadline for officer response	Tuesday 13^th May
Name of officer responding	Sam Nolan
Officer job title	Community Engagement Manager
Contact Details	communityengagement@brighton-hove.gov.uk

E3.1 Question

Issue	Most citywide and service improvement group meetings have been halted. Residents have been told that this is due to low attendance and not having sufficient staff to organise them.
Background	Residents feel that these citywide meetings are a useful space for residents to discuss and exchange information and share issues across the city. For example, residents in sheltered and predominantly senior housing would find it useful to come together to discuss issues that jointly impact them as well as exchange ideas (e.g. what kind of social activities are being run, what works/what doesn’t).
Request or Question	Residents would like some of the citywide & service improvement groups re-instated and request a discussion with the Community Engagement Team to explore possibilities and options. Rather than stop having these meetings entirely, perhaps alternative avenues could be looked at to address the issues around attendance.

E3.1 Response

Response

Thank you for your feedback about citywide and service improvement group meetings. I understand the concern about these meetings stopping and the value that they offered residents across different housing communities.

The move away from service improvement groups happened over time. However, we weren't clear enough about these changes, which left many of you unsure and frustrated. We should have kept you better informed about changes to meetings that matter to you. I apologise for this and commit to improving our transparency moving forward.

When we presented new ideas at the last Involvement and Empowerment Group meeting, members wanted to keep the old meeting structure but also agreed it was hard to get people to attend. You asked us to work harder to get people to attend meetings. While the meetings worked well for some residents, they weren't reaching the wide range of people who live in our homes.

When we look at who attends our engagement activities, we see gaps in representation across age groups, ethnicities, disabilities, gender, and family types.

People's lives are busy and how they want to get involved is changing. We believe a new approach will help more people share their views and ideas to improve council housing services.

In response, we've starting to develop "A Taste of What's Possible When We Listen" - a comprehensive menu of engagement opportunities that allows residents to participate at their preferred level of involvement:

Starters - Quick and easy ways to speak up (Digital polls, Pop-up stalls)

Light Bites - Regular engagement with minimal time commitment (Surveys, Coffee mornings

Main Courses - Regular meetings with significant impact (Focus groups, Service workshops)

Chef's Specials - Engagement on specific interest areas

The Full Works - Formal involvement in governance

This menu directly responds to feedback where tenants expressed enthusiasm about meaningful opportunities to influence service changes.

We want to co-produce a plan that is truly built on your voices - based on tenant feedback gathered through tenant conferences, focus groups, workshops, tenant and resident associations, area panels, service improvement groups, and working with housing colleagues.

We want to create a genuine culture change in how we work together.

Next Steps

We're hosting a citywide co-production workshop in June 2025 to work together with tenants on designing new opportunities to be involved. This is a perfect opportunity for you to help shape how future engagement will work.

Your experience with the previous citywide groups would be particularly valuable in this discussion.

Instead of making decisions without resident input, I'd like to invite you to:

Join our June workshop (details to follow) and share your ideas about how we could improve engagement and attendance.

We agree we shouldn't stop these valuable conversations so we hope that we can design engagement approaches together that work better for everyone.

E3.1 Action

Action

As above

Start date

End date

E3.2 - Resident inspections and Estate Walkabouts

Area in city	East
Star rating	3 Star/ City wide issue
Date question raised	10^th April 2025
Week of Area Panel	9^th June 2025
Deadline for officer response	Tuesday 13^th May
Name of officer responding	Janet Dowdell
Officer job title	Tenancy Services Operations Manager
Contact Details	janet.dowdell@brighton-hove.gov.uk

E3.2 Question

Issue

Resident inspections and Estate Walkabouts have not been happening.

Background

Residents were told that these would be taking place. However, nobody has received information as to when or where these might happen. Residents value these opportunities to run through issues on their estates together with Council workers.

Request or Question

Residents would like to know when and where resident inspections and estate walkabouts will take place.

E3.2 Response

Response

We continue to respond to individual requests for an estate inspection/walkabout and can be quite responsive when approached by tenant representatives and Councillors. This has been adhoc pending our recruitment to our new Neighbourhood Officer posts.

I am pleased to report our new recruits will be joining the team through May and June. We will introduce the new Neighbourhood Officers to Area Panels soon and they will be spending some time getting to know the areas and estates initially. We will come back to panels with information on the launch of our planned programme of inspections as soon as we are able to.

E3.2 Action

Action

N/A

Start date

End date

N3.1 - Residents’ Associations in Brighton & Hove

Area in city	North
Star rating	3 Star/ City wide issue
Date question raised	3^rd April 2025
Week of Area Panel	9^th June 2025
Deadline for officer response	Tuesday 13^th May
Name of officer responding	Sam Nolan
Officer job title	Community Engagement Manager
Contact Details	sam.nolan@brighton-hove.gov.uk

N3.1 Question

Issue

When, for example, major works are being considered by the Council, it is unclear whether Residents’ Associations have the power to veto decisions made by the Council, such as their choice of contractor/subcontractor.

Background

N/A

Request or Question

Residents would like to know if, and which Tenants’/Residents’ Associations in Brighton & Hove are Recognised Tenants Associations (RTAs) under Section 29 of the Landlord & Tenant Act.

What powers do Tenants’/Residents’ Associations in Brighton & Hove have under this act?

N3.1 Response

Response

Recognised Tenants Associations in Brighton & Hove

When a Tenants' Association gains formal recognition under Section 29 of the Landlord & Tenant Act 1985, they receive several legal rights and powers:

1. Right to information about service charges

- Request and receive summaries of costs forming the basis of service charges

- Access and inspect supporting documents, accounts, receipts, etc.

- The landlord must provide this information within one month of request

2. Consultation rights regarding major works

- Must be consulted before landlords carry out qualifying works exceeding £250 per tenant

- Must be consulted on long-term agreements for provision of services exceeding £100 per tenant per year

- Failure to consult properly can limit the landlord's ability to recover costs

3. Right to appoint a surveyor

- Can appoint a qualified surveyor who has rights to:

- Access the building to inspect its condition

- Examine documents relating to service charges

- Advise the association on matters relating to service charges

4. Management audit rights

- Can request information about managing agents appointed by the landlord

- Can commission a management audit to review the landlord's compliance with management obligations

5. Right of first refusal

- In certain circumstances, if the landlord intends to sell their interest in the building, they must first offer it to the qualifying tenants, which an RTA can coordinate

To become recognised, a Tenants' Association must either:

- Obtain voluntary recognition from the landlord, or

- Apply to the First-tier Tribunal (Property Chamber) for a certificate of recognition (generally requires membership of at least 50% of qualifying tenants)

While BHCC have a Tenant & Resident Association Recognition policy this is only to recognise organisations as formally representing their communities and neighbourhood and it is not the same as recognition under the Tenant and Landlord Act.

N3.1 Action

Action

N/A

Start date

End date

W3.1 - Estate Inspections

Area in city	West
Star rating	3 Star/ City wide issue
Date question raised	10^th April 2025
Week of Area Panel	16^th June 2025
Deadline for officer response	Tuesday 13^th May
Name of officer responding	Janet Dowdell
Officer job title	Housing Operations Manager
Contact Details	Janet.dowdell@brighton-hove.gov.uk

W3.1 Question

Issue

Estate Inspections should be an integrated, regular bit of work with Residents’ Associations. There should be clear procedures on how to organise these and a commitment from the Council to work with residents in this way.

Background

When Estate Inspections take place, residents find them really helpful – for example the recent inspection at Knoll. They are an effective way of tackling a range of local issues and improving communication with residents. They give Residents’ Associations a focus and a boost, as they improve communication and help to get results. It’s important that the officers involved in these inspections then have the necessary authority to make sure agreed work is carried out.

There isn’t any programme of Estate Inspections, or a clear way for Associations, or informal groups of residents, to organise one. They are happening unevenly across the city.

Request or Question

a) Ask the Council to recognise the value of Estate Inspections and commit to providing these.

b) Provide clear information and guidelines to Resident Associations and informal groups of residents on how to organise an Estate Inspection.

W3.1 Response

Response

We recognise the value of estates inspections and are very keen to restart them, We have continued to respond to individual request for an estate inspection/walkabout and can be quite responsive when approached by tenant representatives and Councillors. This has been ad hoc pending our recruitment to our new Neighbourhood Officer posts. I am pleased to report our new recruits will be joining the team through May and June. We will introduce the new Neighbourhood Officers to Area Panels soon and they will be spending some time getting to know the areas and estates initially. We will come back to panels with information on the launch of our planned programme of inspections as soon as we are able to.

W3.1 Action

Action

Notify residents when the schedule of estate inspections is agreed.

Start date

ongoing

End date

W3.2 - Controlling dog mess

Area in city	West
Star rating	3 Star/ City wide issue
Date question raised	10^th April 2025
Week of Area Panel	16^th June 2025
Deadline for officer response	Tuesday 13^th May
Name of officer responding	Robert Keelan
Officer job title	Housing Manager
Contact Details	Robert.keelan@brighton-hove.gov.uk

W3.2 Question

Issue

The Council need to take firmer action when Council tenants and residents allow their dogs to foul on Housing land.

Background

There is an ever-increasing dog population, and many owners do not take responsibility for clearing up after their dogs. This is making the communal areas around blocks and on estates increasingly unpleasant and unsafe.

It is difficult to get hold of the Dog Warden, and what they can do is very limited.
Notices do not have any effect if people know fines are not being enforced.

Request or Question

a) Do Council tenants have to apply for permission to keep a dog?

b) What action is taken if Council residents have dogs without permission?

c) What actions can the Council propose to help reduce the growing problem of dog-fouling on Housing land?

W3.2 Response

Response

The council is a pet-friendly landlord and we recognise that pet ownership can enhance wellbeing for the resident concerned.

Tenants should request permission for a pet and in the case of a dog, permission would not usually be withheld unless they have history of poor pet ownership or have other pets in the household that combine to give us concern.

Where we can evidence dog fouling, a Community Protection Notice (CPN) can be issued for irresponsible dog fouling that causes a nuisance. A CPN is a statutory notice that requires an individual to take action to stop anti-social behaviour. The notice will require the owner to pick up dog waste with an evidenced breach leading to a fine of £75

Should the owner of the dog continue to breach and allow dog fouling then we could issue further fines of £75. The council can consider revoking permission to keep a pet. This is more challenging as our response needs to be proportionate and as an example, the Renters Rights bill encourages landlords to be more pet friendly. Should we need to enforce further, we could look at an injunction to stop dog waste being left with a breach of an injunction leading to an escalation of tenancy enforcement.

The council also works with Residents’ Associations across the City and we would hope that residents are able to be part of the solution when their neighbours are being disrespectful to their environment. We can assist with Community Engagement Officers and/or Neighbourhood Officers targeting an area of concern so please contact the Housing Team if you would like us to do this.

W3.2 Action

Action

Residents to let us know if there are areas of concern.

Start date

ongoing

End date