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TENANT ENGAGEMENT DELIVERY - October-December 2025

SUMMARY

The final quarter of 2025 (October–December) marked a significant period of progress for tenant engagement. Across 142 engagement activities, 1,187 contacts* with residents shaping housing services, reflecting a strong commitment to inclusive and transparent decision-making.

This report provides an overview of key achievements, strategic priorities, and next steps. Delivery focused on three interconnected workstreams:

* Some of these will be repeat contacts, from Jan we will be tracking new contacts as well as simple numbers

Progress was also made in reducing barriers for underrepresented groups, with targeted outreach to Black and minoritised tenants, and project that will reach out specifically to LGBTQ+ residents, and disabled tenants. These initiatives are laying the foundation for more equitable participation in housing decisions.

Looking ahead, the focus will be on embedding co-production principles, improving data transparency, and delivering measurable outcomes against regulatory standards. Key priorities include publishing quarterly “You Said, We Did” reports, achieving diversity targets, and developing a coproduced Tenant Engagement Strategy in 2026.

 

HOW ENGAGEMENT CREATES CHANGE

1) Strategic Engagement – LPS Block

“I found quite a bit of purpose to my life supporting all the residents within my block. I must say that yourself and Sam are an amazing team and you have made the transition a lot more bearable. It’s outstanding how much passion you put into your work, which I admire a great deal.”
Why this happened:
We delivered the
LPS Building Together engagement support, directly involving residents in the decisions about what happens to their homes and follow-up outreach, giving residents clear ways to influence decisions and feel supported during change.


2) Health & Wellbeing – Estate Development Budget

“My doctor recommended that I do some gentle exercise because of my aching joints and back pain. The weekly Chair Fitness sessions have been a great benefit to me.”
Why this happened:
We funded Chair Fitness sessions through the Estate Development Budget, making health and social activities accessible in senior housing schemes.


3) Co-production – Bedbug Policy & Flyer

“Thanks again for all your great feedback.” ( Jack Wollard performance officer)  This is a fantastic example of co-production in action and shows how resident input can shape council processes and communications. That is incredibly positive, thank you for sharing and highlighting.

Through collaboration with the North Whitehawk Resident Association, housing teams, and the Estate Development Budget, we co-produced a new bedbug policy and leaflet written in plain English, making it clear and accessible for everyone.


4) Tenancy Sustainment – Referral Impact

“Not often we get to hear about the impacts of some of our work – especially the human factor element… Sounds like some amazing work you and the team have done for/with him.” (Barry Winchester, Community Engagement Officer)
Why this happened:
A Community Engagement referral triggered tenancy sustainment support — replacing essential items, securing benefits, and arranging debt solutions — preventing crisis and improving quality of life.

These examples are beginning to show how tenant engagement is not just about listening — it really does create real, measurable change in services and lives.

 

STRATEGIC CONTEXT

·         Great Landlord Board Vision: Recognise us as a Great Landlord - doing the right things because we are driven by what our residents tell us, not just what regulations require.

·          

·         Social Housing Regulation Act 2023: Meet and exceed requirements for transparency, influence, accountability, and tenant satisfaction measures.

·         Regulatory Expectations: Effective governance, strong data quality, meaningful tenant engagement, and demonstrable service improvements driven by resident voice.

·         Council Priorities: Fair and Inclusive City - Housing Quality and Safety - Open and Accountable Council - Stronger Communities

DELIVERY ACTIVITY OVERVIEW

Our engagement model operates across three interconnected workstreams to ensure both strategic impact and strong local connections:

Strategic Programmes – This quarter included major city-wide initiatives such as the LPS Building Together consultation, which engaged over 622 participants and 413 full responses. Work also progressed on the Asset Management Strategy, with plans for a resident sounding group and workshops to shape priorities for the interim strategy. In addition, preparations began for the Anti-Social Behaviour (ASB) Tenant Panel, which will launch in January with a series of workshops to review residents’ experiences and identify priority areas for improvement.

Community-Led Activities – Engagement was strengthened through estate-based events, door-knocking campaigns, and seasonal activities. Examples include outreach sessions for the Repairs Co-production project, festive resident events and local planning meetings for community garden projects. A key development this quarter was the formation of a new tenant group emerging from the Tenant Celebration Day, which is now growing and shaping its role in tenant-led influencing.

Established Structures – Continued support was provided to more than 25 active tenant associations and monthly Area Panels across all geographic zones. Governance of the Estate Development Budget remained a priority, with £282,917 invested in community projects and a 94.8% budget utilisation rate. Preparations also began for a participatory budgeting pilot in 2026.

This multi-layered approach ensures engagement is inclusive, accessible, and aligned with both council priorities and regulatory expectations.

ENGAGEMENT REACH & DIVERSITY

Expanding the diversity of tenants who engage with us remains a core priority. We are actively working to reach residents in new ways that go beyond traditional engagement routes, ensuring that more voices are heard and represented in decision-making.

Our approach combines data-driven insight with innovative engagement methods. By analysing tenant demographics and participation trends, we can identify gaps and tailor outreach to reflect the communities who live in council homes. This includes developing accessible pathways for tenants who may not have engaged before, whether due to time constraints, digital barriers, or lack of awareness.

To support this, we are increasing our use of social media and digital platforms to make engagement more convenient and inclusive. From 15 January, a new Digital Engagement Officer will join the team, enabling the development of the Your Voice platform into a comprehensive tenant hub. This hub will provide easy access to engagement resources, Estate Development Budget applications, Area Panel information, and interactive tools for residents to share feedback and influence decisions.

Our goal is to create a culture of engagement where participation reflects the full diversity of our tenant population, ensuring that every voice has the opportunity to shape housing services and community priorities.

REGULATORY ALIGNMENT

Our engagement approach is aligned with the expectations of the Regulator of Social Housing and the Social Housing Regulation Act 2023, but we recognise that full compliance is a journey and there is still significant work to do. This quarter focused on laying the foundations for meeting these standards through practical, resident-led initiatives.

Progress this quarter:

Where we still need to improve:

This quarter represents an important step forward, but achieving full compliance will require sustained effort, deeper co-production, and stronger integration of resident voice into decision-making.

LOOKING FORWARD

The next stage is about embedding engagement as a core principle across the entire housing service. This is not something one team can achieve alone — it requires commitment from Housing Leadership and collaboration across all service areas to make resident voice central to how we plan, deliver, and improve services.

Our priorities for the coming months:

This is a long-term process that will take time and shared commitment. By working together, we can create a housing service where engagement is not an add-on but a foundation for every decision.

STRATEGIC PROJECTS SNAPSHOT

The Community Engagement Team is leading a wide range of strategic projects designed to strengthen resident voice and improve housing services. This section outlines each initiative, its current status, and key milestones for 2026. These projects are not just about compliance — they are about building a culture of transparency, inclusion, and co-production across the housing service.

 

 

Strategic Projects

Status

Progress & Next Steps

LPS Building Together

 

Cabinet Report for March.

Section 105 consultation completed by early Jan. Over 622 participants and 413 complete responses through a programme of events, door knocking and outreach.

Tenant Engagement Strategy

2026-2029

 

Completion date April 2026

 

Draft strategy with Easy Read versions. Work with HLT and tenants to develop.

Underrepresented Group Engagement, Project development complete Feb 2026

Black & Minoritised Tenants: Door-knocking complete, results January 2026.   Result showed real issues of racism for tenant - working with the Community Cohesion team to develop some work to support cohesion in specific area in the west of the city                                                      

Completion target May 2027.            

LGBTQ+ Houseproud: Focus groups March accreditation May 2027.

             

Completion target May 2026.            

Disability-tenant survey and mapping of needs – Survey to go live in Jan

 

Your Voice Platform

 

Completion target April 2026

Pilot evaluation is complete.

New Digital Engagement Officer in post Jan  - he will review and complete the Your Voice pages as a digital tenant engagement hub. This will include training resources, EDB applications, engagement workshops and sessions, and Area Panels.

Estate Development Budget

282,917 invested in community projects.                                     

94.80% budget utilisation                                                     

Participatory budgeting pilot 2026                                                                                                                                                 

Expanding revenue and capital project funding.

Tenant and Repairs Handbook Review

 

Completion target Feb 2026

Your Voice survey Oct/Nov. 2026. Current response rate of over 545 early results show: Feedback highlights the need for clear guidance on reporting repairs, understanding responsibilities, and accessing support services. Tenants emphasized the importance of simple language, visual aids, and digital accessibility, alongside printed copies for those who prefer them. These findings will shape the next phase of handbook development to ensure it is practical, inclusive, and meets diverse needs.

Asset Management Strategy

 

Interim completion April 2026

 

 

Final completion 2027 for full strategy

Development of the resident engagement plan that will embed resident voice throughout the Interim Asset Management Plan and its refresh. Engagement will run in three phases: (1) Jan–Mar 2026: Resident Sounding Group and feedback on priorities; (2) Mar–Dec 2026: scrutiny and updates during delivery; (3) 2027: co-design of the full Strategy through workshops and feedback loops. This approach ensures transparency, clear decision rights, and a hard-dated route to a resident-led refresh

Stock Condition

Stock Condition Workshop
A 90-minute tenant workshop will be held to shape standards for upcoming stock condition surveys. The session explained the urgency due to regulatory requirements (including Awaab’s Law) and will gather tenant input on respect, professionalism, communication, appointments, privacy, cultural awareness, and safeguarding during survey visits. Tenants will also be invited to express interest in future involvement in procurement decisions. Feedback was captured via flipcharts and sign-up sheets for ongoing engagement.

Repairs Co-production

Outreach session in progress, focus groups planned for Jan 2026

Estate Inspections

Community Engagement supporting Estate inspection with the Neighbourhood Officers. However, this approach is very capacity intensive and not achieving the best engagement, so we are now reviewing CE role in the EI. The proposal is to develop a programme of training for resident estate inspectors.

Seniors Engagement Programme

On hold to restart Jan 2026

 

ASB Tenant Panel

Due to start on Jan 29th A series of in-person workshops over the year to explore residents’ experiences of ASB, review allocation and sensitive let processes, and identify two to three priority areas for change. The aim is to build trust and embed improvements through resident involvement.

 

Area Panel Review

Due to start April 2026

Overview and Scrutiny

Collaborating with Tenant Led Group to build and codesign a Tenant Oversight Group

 

KEY RISKS & MITIGATIONS

LPS Consultation Engagement Targets

Team Capacity During Peak Periods

Underrepresented Group Participation

Data Quality & KPI Accuracy

Service Integration & “You Said, We Did” Reporting

·  LPS Recruitment for New Officers
Risk: Recruitment for three new LPS officers has attracted only one internal application, creating a risk of delays in programme delivery if posts remain vacant.
Mitigation: Move recruitment to external advertising immediately and consider interim support options to maintain delivery timelines.

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This quarter shows the growing strength of our tenant engagement. By combining strategic programmes, community-led initiatives, and established structures, we have delivered opportunities for residents to influence housing services and shape priorities. While challenges remain—particularly around diversity targets, embedding feedback loops, and sustaining capacity—the foundations laid in October to December position us well for the next phase. Moving forward, our focus will be on co-production, transparency, and measurable outcomes, ensuring that resident voice is not only heard but actively drives service improvement. Together, we are building a housing service rooted in trust, accountability, and shared ambition for better homes and stronger communities.

DETAILED GRASS ROOTS DELIVERY: OCTOBER TO DECEMBER 2025

This section provides a summary of headline engagement activities delivered across the quarter, organised by month. Each activity is mapped to regulatory outcomes demonstrating how community engagement directly supports compliance requirements and service improvement.

OCTOBER 2025

Summary: 40 events delivered, engaging 478 residents

Headline Events

Date

Activity

Location

Area

Residents

Mapped Outcome

02 Oct

Central Area Panel Agenda Setting

C - Btn Town Hall

Central

1

Influence: Empower residents in decision-making

6 Oct

East Area Panel Agenda Setting

E - Online

East

1

Influence: Empower residents in decision-making

6 Oct

Tenant engagement for potential involvement

Philips House

West

1

Supports regulatory standards

7 Oct

Phoenix NAP review

Phoenix Community Centre

Central

6

Transparency: Build trust through open engagement

7 Oct

Coldean RA

St Mary Magdelene

North

50

Transparency: Build trust through open engagement

7 Oct

Housing planning consultaion

Cowley Drive

East

20

Supports regulatory standards

7 Oct

North Area Panel Agenda Setting

N - Housing Cntr

North

1

Influence: Empower residents in decision-making

8 Oct

Follow Up with Elizabeth Court Senior TRA

Elizabeth Court

West

7

Influence: Empower residents in decision-making

8 OCt

Debrief from Warwick Mount Com Meet Up

Outreach

Central

1

Influence: Empower residents in decision-making

8 Oct

Door knock with resident Kubric Apartments

Kubric Appartments

East

15

Influence: Empower residents in decision-making

9 Oct

Area Panel follow Up Pat Weller

St Richards CC

West

1

Transparency: Build trust through open engagement

9 Oct

Partnership work: HKP

St Richards CC

West

2

Transparency: Build trust through open engagement

9 Oct

West Area Panel Agenda Setting

W - Woods House 

West

1

Influence: Empower residents in decision-making

8 Oct

Resident engagement  - Door knock

Kubric Appartments

West

14

Supports regulatory standards

9 Oct

EDB meeting with Residents

Robert Lodge

City Wide

2

Influence: Empower residents in decision-making

9 Oct

Albion Digital Drop In

Albion Hub

Central

6

Transparency: Build trust through open engagement

9 Oct

Hanover & Elm Grove Forum AGM

Phoenix Community Centre

Central

30

Transparency: Build trust through open engagement

9 Oct

Liaison with Al Shahjahan Mosque

Cultural Centre Portland Road

West

1

Transparency: Build trust through open engagement

11 Oct

AGM support to Friends of Esthill Park

Community Village Hall, Portsl

West

5

Influence: Empower residents in decision-making

13 Oct

Mile Oak Greening Project

Phone

West

2

Transparency: Build trust through open engagement

14 Oct

TCD Tenant Debrief

Barnard Centre

City Wide

4

Influence: Empower residents in decision-making

14 Oct

NWRA Tenant group meeting

Kingfisher Community Room

East

6

Supports regulatory standards

15 Oct

Woodingdean CA AGM 

Woodingdean 

East

20

Influence: Empower residents in decision-making

17 Oct

Creating Great Homes Together email out

 

City Wide

162

Influence: Empower residents in decision-making

17 Oct

Ctach up with North Whutehawk Resident Association

Team Call

East

2

Supports regulatory standards

21 Oct

Hollingdean RA

Hollingdean Community Centre

North

6

Supports regulatory standards

21 Oct

Meet with Mayor/tenant in West

Mayor's Parlour

West

1

Supports regulatory standards

21 Oct

Meet with HKP to debrief doorknock

St Richards CC

West

3

Transparency: Build trust through open engagement

22 Oct

Ingram Crescent AGM

Ingram Crescent / Murial House

West

18

Influence: Empower residents in decision-making

24 Oct

Albion Life drop-in

Thornsdale Hub

Central

4

Supports regulatory standards

 

NOVEMBER 2025

Summary: 56 events delivered, engaging 360 residents

Headline Events

Date

Activity

Location

Area

Residents

Mapped Outcome

3 Nov

Support resident to complete EDB

Forge Close

East

1

Influence: Empower residents in decision-making

3 Nov

St James House Dropin

St James House

Central

13

Supports regulatory standards

4 Nov

Estate Inspection

Westmount

Central

1

Supports regulatory standards

4 Nov

Nettleton Drop-in

Dudeney Social Room

North

18

Supports regulatory standards

5 Nov

Somerset Pont EDB shopping

The Works

Central

2

Supports regulatory standards

6 Nov

Millwood Centre improvements meeting

Millwood Centre

Central

5

Supports regulatory standards

6 Nov

Evelyn Court Community Garden Planning

Evelyn Court

West

9

Influence: Empower residents in decision-making

6 Nov

North Whitehawk Drop-in

 

East

4

Supports regulatory standards

11 Nov

Albion Life Commitee

Thornsdale Hub

Central

8

Supports regulatory standards

11 Nov

HKP minoritised door knock follow up

St Richards CC

West

2

Transparency: Build trust through open engagement

11 Nov

Meet resident and project manager Brickfields

Ingram Crescent

West

1

Transparency: Build trust through open engagement

11 Nov

NWRA Tenant group meeting

Kingfisher Community Room

East

7

Influence: Empower residents in decision-making

11 Nov

Sanders House Senior Scheme

Sanders House

West

16

Influence: Empower residents in decision-making

11 Nov

Craven Vale Community Association

Phone

Central

1

Transparency: Build trust through open engagement

12 Nov

Door knock Philip Court

Philip Court

West

11

Supports regulatory standards

12 Nov

Theobald House Commitee AGM

Theobald House

Central

10

Supports regulatory standards

12 Nov

Hampshire Court meeting

Hampshire Lodge

Central

11

Supports regulatory standards

12 Nov

LPS Survey completion

Dudeny Lodge

East

5

Transparency: Build trust through open engagement

13 Nov

EDB Main Bid Panels for West areas 

BTH 

West

5

Supports regulatory standards

11 Nov

N&D door knock

Nettleton Court

North

8

Supports regulatory standards

13 Nov

EDB Main Bid Panels for North areas 

BTH 

North

7

Supports regulatory standards

12 Nov

Sylvan Hall community Room EIB meeting

Sylvan Hall

North

2

Supports regulatory standards

14 Nov

Sylvan Hall AGM

Phoenix Artspace

Central

25

Supports regulatory standards

14 Nov

NWRA Tenant group meeting

Kingfisher Community Room

East

2

Supports regulatory standards

16 Nov

Grosvenor Centre EDB planning

Barnard Centre

Central

1

Supports regulatory standards

18 Nov

Preparation for TCD25 Debrief

Barnard Centre

Central

4

Supports regulatory standards

18 Nov

TCD25 Debrief

Hangleton Community Centre

City wide

6

Influence: Empower residents in decision-making

18 Nov

Estate Inspection

Hollingdean 

North

1

Supports regulatory standards

17 Nov

Meet NWRA re use of community room

Kingfisher community room

East

2

Supports regulatory standards

18 Nov

North Area Panel

Moulsecomb Hall

North

6

Supports regulatory standards

 

DECEMBER 2025 - Summary: 48 events delivered, engaging 349 residents

Headline Events

Date

Activity

Location

Area

Residents

Mapped Outcome

01 Dec

Resident day for Nettleton & Dudeney Residents

St. Augustine Church

North

20

Transparency: Build trust through open engagement

01 Dec

Grosvenor Centre activity planning

West Street Spoons

Central

1

Supports regulatory standards

2 Dec

Estate Inspection Hanover

Hanover

Central

2

Supports regulatory standards

2 Dec

Millwood Centre Improvements planning

Millwood

Central

2

Supports regulatory standards

2 Dec

Valley Gardens and the Level Community meeting

Phoenix Centre

Central

10

Supports regulatory standards

3 Dec

Resident day for St. James's House Residents

Dorset Garden Methodist Church

Central

40

Supports regulatory standards

3 Dec

NWRA planning

Kingfisher Community Room

East

1

Supports regulatory standards

4 Dec

Estate Inspection Hanover

Hanover

Central

2

Supports regulatory standards

4 Dec

Feedback event - minoritised events

South Portslade Community Cent

West

2

Supports regulatory standards

4 Dec

Event Planning Mount Pleasant

Barnard centre

Central

2

Supports regulatory standards

8 Dec

Mile Oak Community Orchard

Online

West

2

Influence: Empower residents in decision-making

8 Dec

NWRA resident meeting

Kingfisher community room

East

6

Supports regulatory standards

9 Dec

Probation at Theobald House

Theobald House

Central

6

Supports regulatory standards

9 Dec

Albion Life Community meetu;p

Thornsdale Hub

Central

25

Supports regulatory standards

9 Dec

Resident day for North Whitehawk Residents

St. David Hall

East

15

Transparency: Build trust through open engagement

10 Dec

Tenant Led work catch up

Barnard Centre

Central

5

Influence: Empower residents in decision-making

11 Dec

Somerset Point Coffee morning

Somerset Point

Central

10

Supports regulatory standards

11 Dec

Albion Life Digital Drop-in

Thornsdale Hub

Central

6

Supports regulatory standards

11 Dec

Hanover & Elm Grove Forum

Phoenix Centre

Central

20

Supports regulatory standards

12 Dec

Resident meeting

Penhurst Place

East

1

Supports regulatory standards

12 Dec

Hampshire Lodge event planning

Hampshire Lodge

Central

3

Supports regulatory standards

12 Dec

Carol concert and festive buffet

Lindfield Court

North

16

Transparency: Build trust through open engagement

17 Dec

Somerset Point Festive Buffet

Somerset Point

Central

20

Supports regulatory standards

8-Jan

Community Planning re communal garden

Evelyn Court, Portslade

West

10

Influence: Empower residents in decision-making

8-Jan

Liaison with Community Association

Craven Vale. Queens Park

Central

1

Transparency: Build trust through open engagement

8-Jan

Support to Conway Court TRA

Conway Court

West

5

Transparency: Build trust through open engagement

2026-01-12 00:00:00

Negotations with community group

Vallance Centre

West

4

Influence: Empower residents in decision-making

2026-01-12 00:00:00

Area Panel Agenda Setting Meeting

Brighton Town Hall

Central

1

Influence: Empower residents in decision-making

2026-01-12 00:00:00

Area Panel Agenda Setting Meeting

Brighton Town Hall

East

1

Influence: Empower residents in decision-making

14-Jan

Liaison with Community Association

Craven Vale. Queens Park

Central

10

Transparency: Build trust through open engagement

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Community Engagement Going Forward Diary

January - March 2026

 

This going forward diary details planned community engagement activities for the next quarter, building on the work completed in October-December 2025. The activities span our three key workstreams: Strategic Programmes, Community-Led Activities, and Established Structures.

January 2026

Total activities: 17 – these activities will grow as planning is developed for the more strategic projects.

Date

Time

Activity

Type

Location

8 January

11am

Community Planning re communal garden

Tenant Group Support

Evelyn Court, Portslade

8 January

2pm

Liaison with Community Association

Strategic Tenant Engagement

Craven Vale, Queens Park

8 January

6pm

Support to Conway Court TRA

Tenant Group Support

Conway Court

12 January

11am

Negotiations with community group

Governance

Vallance Centre

12 January

1.30pm

Area Panel Agenda Setting Meeting

Governance

Brighton Town Hall

12 January

2.30pm

Area Panel Agenda Setting Meeting

Governance

Brighton Town Hall

13 January

10am

Stock Condition Tenant Workshop

Strategic Tenant Engagement

Brighton Town Hall

14 January

7pm

Liaison with Community Association

Strategic Tenant Engagement

Craven Vale, Queens Park

15 January

1.15pm

Area Panel Agenda Setting Meeting

Governance

Brighton Town Hall

15 January

4pm

Area Panel Agenda Setting Meeting

Governance

Woods House, Brighton & Hove

15 January

6pm

Observer with EDB bid project

Tenant Group Support

St Richards Community Association

16 January

10am

Facilitating group development

Strategic Tenant Engagement

Barnard centre

26 January

10am

Partnership Community Orchard

Partnership

Mile Oak

26 January

5:30-7pm

Resident Advisory Group (RAG) meeting for Nettleton & Dudeney residents

LPS Engagement

 

27 January

5:30-7pm

Resident Advisory Group (RAG) meeting for St. James's House Residents

LPS Engagement

 

28 January

2pm

EDB Quick Bid Panel

Tenant Funding

Brighton Town Hall

29 January

5:30-7pm

Resident Advisory Group (RAG) meeting for Birds' blocks Residents

LPS Engagement

 

 

February 2026

Total activities: 3 | Estimated total hours: 6.0

Date

Time

Activity

Type

Location

2 February

10-12pm

Coffee morning at N&D

LPS Engagement

 

3 February

10-12pm

Coffee morning at NWH

LPS Engagement

 

5 February

10-12pm

Coffee morning at SJH

LPS Engagement

 

 

March 2026

Total activities: 5

Date

Time

Activity

Type

Location

10 March

6pm

Housing Area Panel

Governance

Housing Centre, Moulsecoomb

11 March

2pm

Housing Area Panel

Governance

Whitehawk Hub

17 March

6pm

Housing Area Panel

Governance

Brighton Town Hall

18 March

2pm

Housing Area Panel

Governance

Hove Town Hall

25 March

2pm

EDB Quick Bid Panel

Tenant Funding

Brighton Town Hall