Decision - Raising Professional Standards for Housing Staff & Tenants

This paper seeks Cabinet approval for the introduction of a Housing Learning and Development Policy and Landlord Services Professional Standards, developed in response to the Social Housing Regulation Act 2023 and forthcoming Competence and Conduct requirements. The proposals set out how the Council will ensure staff are competent, professional and supported, while delivering services that are respectful, consistent and informed by tenant experience. Shaped by tenant feedback, complaints analysis and workforce insight, the approach embeds clear behavioural expectations, continuous learning and accountability to support improved service quality and regulatory compliance.