Decision - Housing Management Customer Access Strategy
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Decision details
Housing Management Customer Access Strategy
Decision Maker: Housing Cabinet Member Meeting, Cabinet Member for Housing
Decision status: Recommendations Approved
Is Key decision?: Yes
Is subject to call in?: No
Purpose:
Report feeding back on the findings of the
customer access review and "mystery shopping" exercises. To seek
approval of the broad principles that have come out of this work
agreement.
Decision:
(1) That the customer access review work to date be noted, and the next steps be agreed.
(2) That the "Broad Principles" detailed in points 3.6 to 3.27 be approved.
Report author: Nick Hibberd
Publication date: 03/03/2010
Date of decision: 03/03/2010
Decided at meeting: 03/03/2010 - Housing Cabinet Member Meeting
Accompanying Documents:
- Housing Management Customer Access Strategy
- Item 94 - Housing Management Customer Access Review Final
PDF 95 KB