Decision - Improving the Customer Experience
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Decision details
Improving the Customer Experience
Decision Maker: Policy & Resources Committee (pre 2015)
Decision status: Recommendations Approved
Is Key decision?: No
Is subject to call in?: Yes
Purpose:
This report seeks formal approval for ICT
investment in the roll out of the Customer Experience Management
(CEM) system across the organisation and deliver the 3rd phase of
our Website Improvement.
Decision:
1. That a £273,000 “invest to save” customer access project to make it easier to access parking services online and through smart phones be approved; and
2. That delegated authority be granted to the Executive Director Finance & Resources to authorise further customer access invest to save projects within the parameters set out in paragraph 7.2 of the report.
Report author: Rachel Conway
Publication date: 17/10/2013
Date of decision: 17/10/2013
Decided at meeting: 17/10/2013 - Policy & Resources Committee (pre 2015)
Effective from: 25/10/2013
Accompanying Documents:
PDF 90 KB