Decision - Customer Access Phase 2

(1)       That the following proposals that are being considered by phase 2 of the Customer Access Review be agreed. 

            (i) A single point of contact is established for all Tenancy Management telephone calls, emails and written enquiries.

(ii) That one free phone and one local number is introduced for Repairs and Tenancy management and telecoms technology is utilised to route calls to the correct destinations.

(iii) That some Children & Young People’s Trust services are provided from the Lavender Street Housing Office as part of a co-location arrangement with  local housing area staff continuing to be based at that housing office. 

(iv) That work continues on looking at providing access to housing management services through ‘Community Contact Points’ in libraries.