Decision - Customer First in a Digital Age
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Decision details
Customer First in a Digital Age
Decision Maker: Policy & Resources Committee (pre 2015)
Decision status: Recommendations Approved
Is Key decision?: No
Is subject to call in?: No
Purpose:
Proposal to fund Customer First in a Digital
Age Programme
Decision:
That the Committee:
1) Approves the three year investment in the proposed Customer First in a Digital Age (CFDA) Programme as set out in this report at paragraphs 4.12-4.20.
2) Approves the use of a CFDA Investment Fund, CFDA Investment Reserve and the associated revenue and capital expenditure for 2016/17.
3) Notes that expenditure after 2016/17 will be subject to available funding and approval of fully funded annual Capital Investment Programmes by Budget Council in February 2016.
4) Grants delegated authority to the Chief Executive and Section 151/Chief Financial Officer to implement the programme including authorisation of the use of the investments approved at recommendation 2.1, subject to Contract Standing Orders.
Report author: Mark Watson
Publication date: 15/10/2015
Date of decision: 15/10/2015
Decided at meeting: 15/10/2015 - Policy & Resources Committee (pre 2015)
Accompanying Documents:
- Customer First in a Digital Age
PDF 147 KB - Enc. 1 for Customer First in a Digital Age - Full Business Case
PDF 466 KB
- Enc. 2 for Customer First in a Digital Age - Summary
PDF 68 KB
- Item 52 - Appendix 3
PDF 186 KB
- Enc. 4 for Customer First in a Digital Age - Commercial Rationale
PDF 70 KB
- Enc. 5 for Customer First in a Digital Age - Programme Approach
PDF 66 KB