Decision - Future Ways of Working

RESOLVED: That the Committee

(i)             Noted the progress that has been made by the Future Ways of Working Programme.

(ii)             Noted the continued work to optimise the use of the council’s office space and the ‘Operational Accommodation Strategy’ (see Appendix 2).

(iii)          Requested additional work be undertaken before this committee Approves the refreshed Customer Experience Strategy, including resident focus groups, an improved customer promise with measurable metrics, and learnings from other local authorities (see Appendix 3).