Issue - items at meetings - Housing Management Customer Access Strategy

Report of Director of Housing, Culture & Enterprise (copy attached).

(1)       That the customer access review work to date be noted, and the next steps be agreed.

(2)       That the "Broad Principles" detailed in points 3.6 to 3.27 be approved.

94.1    The Cabinet Member considered an update report of the Director of Housing, Culture & Enterprise on the review of customer arrangements for the Housing Management Service and presented ‘broad principles’ for taking the work forward. The report had been submitted to the HMCC on 8 February 2010.

94.2    RESOLVED – Having considered the information and the reasons set out in the report, the Cabinet Member accepted the following recommendations:

(1)       That the customer access review work to date be noted, and the next steps be agreed.

(2)       That the "Broad Principles" detailed in points 3.6 to 3.27 be approved.