Agenda item - Housing Performance Report - Q3 23/24

18:50

10 Minutes

2.    HOUSING PERFORMANCE REPORT Q3 2023/24                    15-34

4.1 Martin Reid delivered a verbal brief of the item as included in the agenda.

4.2 Emma Salcombe asked for clarification on whether the performance statistics for Q3 included emails, Martin Reid clarified this figure was solely the percentage of calls received.

4.3 Residents raised concerns over repairs being repeatedly performed due to poor initial standard of works and asked for clarification if repeat repairs were covered by contractors or the authority. Martin Reid clarified that the repair service had been brought in house and minimal use of external contractors was a priority.

4.4 Emma Salcombe suggested the service made better efforts to include the resident inspections in the approach the way repairs were undertaken.

4.5 Rosemary Johnson raised concerns that residents were being repeatedly billed for repairs, they also requested clarification on how the performance figures were collated. Martin Reid provided clarification that leaseholders were charged service fees and was unaware of repeat billings for repairs.

4.6 Chris Vine questioned why leaseholders were not offered the same approach to repair service as residents. Grant Ritchie provided confirmation this fell under the repairs backlog and agreed that this was something which could be looked at going forwards.

-       Item 10 - Any other business was heard at 19.10

(At the request of Cllr Burden, due to time constraints on those making the representation)

10.1 A resident made a representation on behalf of five households in authority properties who were being affected by antisocial behaviour and raised concerns that residents were being intimidated and their quality of life was being affected by these actions.

10.2 Rosemary Johnson seconded the representation and confirmed Craven Vale had experienced similar issues, they noted the Police had been more responsive than the authority on the issue.

10.3 Eileen Stewart noted that the authority only had so many resources, legal responsibilities and was suffering from the lack of investment in other public sector bodies such as mental health services.