Agenda item - Council Performance Update

1)             Cabinet notes the progress made in relation to delivering the Council Plan in 2023/24 as outlined in section 3 and with full details in appendix 1.

2)             Cabinet approves the recommended Corporate KPI set and the proposed targets these KPIs for 2024/25 as detailed in section 4.

3)             Cabinet notes the report in line with the requirement of Housing Ombudsman’s Complaint Handling Code as detailed in section 5 and with full details in appendix 2.

32.1      Cabinet considered a report that outlined the progress made against the delivery of each of these outcomes and highlights both the areas where progress has been made and the areas where improvement is needed. It also includes a proposed set of key performance indicators (KPIs) and their targets for 2024/25, which will help focus work in particular on areas where improvements are needed.

32.2      Councillors Sankey, Williams, Pumm and Muten contributed to the debate of the report.

32.3      Resolved-

1)             Cabinet notes the progress made in relation to delivering the Council Plan in 2023/24 as outlined in section 3 and with full details in appendix 1.

2)             Cabinet approves the recommended Corporate KPI set and the proposed targets these KPIs for 2024/25 as detailed in section 4.

3)             Cabinet notes the report in line with the requirement of Housing Ombudsman’s Complaint Handling Code as detailed in section 5 and with full details in appendix 2.