Agenda item - Housing Performance Report Quarter 4

-       14:20

-       15 Minutes

3    HOUSING PERFORMANCE REPORT Q4 23/24                            15 – 38

3.1 Justine Harris delivered a verbal brief on the item as included in the agenda.

3.2 Residents noted their appreciation for the Gas Safety/Compliance certification process running efficiently.

3.3 Officers noted the drop in the percentage of rental payments being made due to the migration of many tenants from legacy social and financial support programmes over to universal credit.

3.4 The Resident Co-Chair asked for confirmation on the circulation date for homing in, JH confirmed it has been agreed that the next copy would be circulated just after the election (4^th July).

3.5 JH & GR explained that the rise in the number of homes to be re-allocated was due to the opening of new properties in the stock which created waves of vacancies as people were moved and also noted that there were changes being made to actions taken when a property was vacant to ensure it would be allocated sooner.

3.6 DJ noted that contractors visiting their property to complete works did not wait long enough for them to be able to actually open the door. Officers apologised for this and confirmed this should not be the case and confirmed they would follow up.

3.7 GR delivered a verbal brief on the status of the backlog (routine repairs) and how this was being tackled through the contracting of two external firms to assist with outstanding works to be undertaken with a desire to clear the backlog by December 2024.

3.8 IK noted that in their view they were not being listened to properly with regards to the specifics of repairs. GR confirmed that this was likely a misunderstanding.

3.9 Cllr Hill asked for clarification on the recommendation given to those in temporary/emergency accommodation with regards to the safety of properties provided by the temporary accommodation service. JH provide a verbal answer on the options available to those in temporary/emergency accommodation, confirming they could follow up with further information.

3.10 Co-Chair Cllr Mackey asked officers to provide a verbal brief on the ASB reports (to follow at the next panel). JH provided a verbal update of this process and how it would develop going into the next quarter.

3.11 IK asked for clarification on ASB issues raised in the previous panel, JH confirmed that officers were aware of this issue and that the process with regard to this was progressing in the proper legal method.

3.12 HH asked officers for clarification upon why victims were often relocated as opposed to ‘perpetrators’, JH provided a verbal answer and explained that the authority took a victim centred approach and prioritised their safety in the situation, and it would never be the intention of the authority to re-locate anyone unless absolutely necessary and also made note of the high-low approach with regards to mediation and enforcement.