Agenda item - Housing Performance Report Q1 24/25

-       18:30

-       10 Minutes

-       Papers included

-       Verbal briefing

-       Justine Harris (Head of Tenancy Services) lead item

5  HOUSING PERFOMANCE REPORT Q1 24/25                                                       17 – 36

5.1 GR provided a verbal briefing on the item as included in the agenda, making note of the KPI’s the report was measured against. IB gave their congratulations to GR and the team for ensuring the housing repairs hotline was in good operational working order as well as being more responsive and knowledgeable on issues. GR gave context to the improvements in the service.

5.2 Cllr Mackey requested further information regarding stage 1 and 2 complaints, GR confirmed that resources had lead to a drop in response times in Q1 due to the staffing issues.