Agenda item - Housing Performance Report Q1 24/25
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Agenda item
Housing Performance Report Q1 24/25
- 18:30
- 10 Minutes
- Papers included
- Verbal briefing
- Justine Harris (Head of Tenancy Services) lead item
Minutes:
5 HOUSING PERFOMANCE REPORT Q1 24/25 17 – 36
5.1 GR provided a verbal briefing on the item as included in the agenda, making note of the KPI’s the report was measured against. IB gave their congratulations to GR and the team for ensuring the housing repairs hotline was in good operational working order as well as being more responsive and knowledgeable on issues. GR gave context to the improvements in the service.
5.2 Cllr Mackey requested further information regarding stage 1 and 2 complaints, GR confirmed that resources had lead to a drop in response times in Q1 due to the staffing issues.
Supporting documents:
- Housing Performance Report Q1 2024-25 for Area Panels, item 5. PDF 574 KB View as HTML (5./1) 260 KB