Agenda item - Damp & Mould for Resident Awareness & Feedback

7.1      Mikila Beck introduced the item and discussed the new team, technicians and technology being used to complete surveys.

7.2      Mikila Beck outlined the information included in the new handout, which covers how residents can obtain updates on repairs, what steps to take if they are unhappy with the repairs carried out, and the options around disrepairs.

7.3      In response to a question from Ian Beck regarding returning mould, Mikila Beck advised that, in the first instance, technicians would attend and look at the root cause so it doesn’t reoccur. They explained that there would also be a follow-up after six months, a flag put on the address so the help desk can see recurring issues and that supervisor would attend on the next visit.