Agenda item - Neighbourhood Officers

12.1    Justine Harris introduced the item and Neighbourhood Officers present at the meeting.

12.2    Neighbourhood Officers discussed their role, estate inspections and gave examples of the work they have been doing around their areas.

12.3    In response to Councillor Willliams’ question regarding how residents can get in touch with them, officers confirmed that this would be through Customer Services.

12.4    In response to residents raising that they don’t know who their Neighbourhood Officers are, Justine Harris advised that they do need to promote the role more and that information should be going out to all tenant reps.

12.5    Neighbourhood Officers discussed the positive feedback they have received.

12.6    In response to Ben D’Montigny suggesting a monthly walkabout for Neighbourhood Officers to demonstrate the work they have done, Justine Harris advised that they want to have a monthly report to show what has been done in response to what residents have raised.

12.7    In response to Matthew Jackson’s question regarding whether estate walks are planned in advance, Neighbourhood Officers advised that these are planned throughout the year and there are key things they are looking for but they also pick up on other issues as they go round.

12.8    In response to Ufuoma Itoje’s question regarding how Neighbourhood Officers get their referrals, officers advised that casework comes through in different forms, including through the system and referrals from other teams.

12.9    In response to Ufuoma Itoje’s questions regarding training and whether residents are able to follow-up on the issues they have raised, officers discussed that they are attending training all the time, and that residents are able to follow up and if it’s a bigger issue, it will likely go to a Housing Officer.