Agenda item - Any Other Business

80.1         A member of the public spoke about a private residential care home that her mother was living in.

It was commented that there was a limited number of council run care homes and her mother was unable to get into one of these.

A complaint about the care home was being progressed with the Care Quality Commission about violent and negligent incidences that her mother had experienced at the care home. The owner of the care home also owned other care homes in the city. The social workers who were dealing with the case went off sick and a less experienced social worker continued to progress the case. The case resulted with the mother being moved to another private care home.

It was asked whether the OPC could pursue the issue that some privately run care homes had inadequate procedures and staff training? The Chair confirmed that the OPC could not pursue individual cases and that the issue would be looked at by the Care Quality Commission.

The Chair thanked the member of the public for bringing this to the OPC’s attention.