Agenda item - STAR Survey Results

(copy attached).

25.1      The Panel considered a report that provided feedback from a satisfaction survey carried out by Housemark of a selection of council tenants in June 2014. The results provided an up-to-date and statistically significant indication of customer satisfaction on a range of council services.

25.2      Chris El-Shabba asked why no comparative ranking data was available for the ‘satisfaction with the last completed repair’ category.

25.3      The Head of Income, Inclusion & Improvement clarified that this was because each council could request survey categories outside of the benchmarked questions and the authority had specifically asked for this area to be surveyed.

25.4      RESOLVED- That the report be noted.