Agenda item - STAR Survey Results

(copy attached).

25.1      The Panel considered a report that provided feedback from a satisfaction survey carried out by Housemark of a selection of council tenants in June 2014. The results provided an up-to-date and statistically significant indication of customer satisfaction on a range of council services.

25.2      Tom Nyhuus enquired as to the other six authorities that had been benchmarked.

25.3      The Head of Income, Inclusion & Improvement stated that the six authorities were similar sized council organisations.

25.4      RESOLVED- That the report be noted.