Agenda item - STAR Survey Results

(copy attached).

26.1      The Panel considered a report that provided feedback from a satisfaction survey carried out by Housemark of a selection of council tenants in June 2014. The results provided an up-to-date and statistically significant indication of customer satisfaction on a range of council services.

26.2      John Marchant commented that he had not received a survey in in any year they were undertaken.

26.3      The Head of Income, Inclusion & Improvement clarified that the research company that undertook the survey on behalf of the council chose 3,000 people at random from the council’s 12,000 tenants.

26.4      Bob Spacie as if the comparative authorities that the council were benchmarked against were similar in social comparators and not just on the basis of stock condition.

26.5      The Head of Income, Inclusion & Improvement clarified that the benchmarked authorities were a similar across the board as possible but if was often very difficult to find true comparators.

26.6      RESOLVED- That the report be noted.