Agenda item - Quarter 2 Performance Report

(copy attached).

22.1    The Head of Income Involvement & Improvement introduced the report and highlighted the traffic light system and explained that 1a on the table (Calls to Housing Customer Services Team (HCST) answered) was red because there is a problem when people are transferred through to the HCST. The team were working on resolving this.

22.2    Tomm Nyhuus stated that the target waiting time for calling repairs helpdesk should be adjusted from five minutes to two minutes. In response, the Officer explained that targets are adjusted at the end of the financial year and would be set so they are challenging but realistic.  The Panel wished to see the average waiting time in the next report.

22.3    RESOLVED – That the report be noted