Agenda item - Residents Question Time

Responses to items raised at the Tenant Only Meeting held on 27 October 2015 (copy attached as ‘blue pages’).

21.1    (Item 1 - Reinstatement of Housing Management Consultative sub-Committee) The Panel requested the reports do not have acronyms and the “Jargon Buster” document is distributed.

21.2    It was commented that residents do not feel that there is enough consultation from the Council regarding changes being made to services.

21.3    In response to the Chair the Resident Involvement Manager stated that

21.3    (Item 2 – Reporting Fraud) Pat Weller explained that it was frustrating to not have an acknowledgment when reporting fraud. The Head of Tenancy Services expressed that she was disappointed to hear the lack of acknowledgment and explained that it is a small and busy team but would pass on comments. Nick Kitson, Performance & Improvement Officer added that the team has to gather a lot of evidence and the complex cases can be a lengthy process.

21.4    (Item 3 - Car Parking at Ingram Court) Chief Blackbear expressed that there was no consultation and that £30.00 extra a month for residents would be a struggle. The Panel agreed.

21.5    Pat Liddell, Resident Involvement Officer, explained to the Panel that there would be drop-in sessions for residents to attend and receive more information.

21.6    (Item 6 - Minute taking at Service Improvement Groups) Alison Gray expressed that there was no consultation. Head of Tenancy Services explained that they are recording action points rather than full minutes due to loss of resources. The Resident Involvement Manager added that the Chairs were sent letters with template but they will review it at a later date.