Agenda item - Quarter 2 Performance Report

(copy attached).

22.1    Nick Kitson introduced the report and highlighted the traffic light system and explained that 1a on the table (Calls to Housing Customer Services Team (HCST) answered) was red because there is a problem when people are transferred through to the HCST. The team were working on resolving this.

22.2    Residents questioned how many people return the surveys and whether they are representative. The Officer agreed to ask the performance analyst to feedback to panel.

22.3    RESOLVED – That the report be noted.