Agenda item - Quarter 2 Performance Report
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Agenda item
Quarter 2 Performance Report
- Meeting of Housing Management Panel: West Hove & Portslade Area, Thursday, 3rd December, 2015 2.00pm (Item 22.)
- View the background to item 22.
(copy attached).
Minutes:
22.1 Nick Kitson introduced the report and highlighted the traffic light system and explained that 1a on the table (Calls to Housing Customer Services Team (HCST) answered) was red because there is a problem when people are transferred through to the HCST. The team were working on resolving this.
22.2 Residents questioned how many people return the surveys and whether they are representative. The Officer agreed to ask the performance analyst to feedback to panel.
22.3 RESOLVED – That the report be noted.
Supporting documents:
-
Area Panel - Draft Housing Management Performance Report Quarter 2 2015-16 v2.0, item 22.
PDF 471 KB View as HTML (22./1) 340 KB