Agenda item - Quarter 3 Performance Report

(copy attached).

34.1    The Head of Income Involvement & Improvement introduced the report and explained that it was a brief report due to the despatch times of the meeting agenda. It was agreed that the residents would be informed when the full report was available on the website and hardcopies could be sent to residents who did not have internet access.

34.2    It was highlighted to the Panel that the problem with transferring calls in Customers Services, which had been previously noted by the Area Housing Panel, had not been resolved; however, would be by February 2016.

34.3    RESOLVED – That the Panel agreed to note the report.