Agenda item - Review report

(copy attached).

35.1    The Resident Involvement Manager introduced and explained that the last review was three years ago. The review was carried out to broaden tenant engagement and to increase resident involvement satisfaction. It was added that residents, area panel representatives and other interested tenants, would be involved in the review and would explore all areas of resident involvement. She encouraged anyone who wished to get involved to contact her directly.

35.2    It was explained that there would be an update report at the Area Housing Panel meetings in July 2016 and the final report in December 2016.

35.3    In response to the Chair, it was explained that for improvements, the Resident Involvement Team would be working with the Performance & Improvement Team to research and review the work carried out with resident involvement. The Head of Income Involvement & Improvement added in response that they wished to review all the work completed, rather than focussing on specific areas. She expressed that they wish to involve tenants in the majority of the improvement work and will consult with tenants to ensure the service is good value for money.

35.4    Barry Hughes noted that he felt there was a barrier between the local Councillors and the residents since the Housing Management Consultative sub-Committee (HMCSC) was decommissioned. He noted that residents should meet with Tracy John, the Assistant Director of Housing as part of the review.

35.5    The Resident Involvement Manager agreed with Theresa Mackey that it would be helpful to have the development of the review in a diagrammatic form.

35.6    In response to Charles Penrose the Resident Involvement Manager explained that there would be a variety of ways informing residents of the review, these being: an article in the spring edition of Homing In; would have information on the council website; contacting residents individually; and possibly carrying out surveys over the phone.

35.7    RESOLVED – That the Panel agreed to note the report.