Agenda item - STAR (Survey of Tenants and Residents) Survey 2016

Report of the Executive Director for Neighbourhoods, Communities & Housing (copy attached).

26.1    The Head of Income Involvement & Improvement introduced the report and highlighted:

·         The postal survey was sent to a randomly selected sample of 3000 tenants and had received a higher response rate from the previous year.

·         There were two areas where the satisfaction rate had been reduced, these being: the overall quality of homes; and neighbourhoods as a place to live.

·         There will be a short article in the next edition of Homing In and a further, more detailed article in the spring edition outlining the findings.

26.2    RESOLVED – That the Panel agreed to note the report.