Agenda item - Healthwatch Report on Service User Perspectives of Patient Transport Services (PTS)

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Agenda item

Healthwatch Report on Service User Perspectives of Patient Transport Services (PTS)

Minutes:

52.1    Items 52 and 53 were taken jointly as they both concerned Sussex Patient Transport Services (PTS). Presenters were: David Liley (Chief Executive, Healthwatch Brighton & Hove), John Child (Chief Operating Officer, Brighton & Hove CCG), Alan Beasley (Chief Financial Officer, High Weald Lewes Havens CCG: HWLH), Maninder Dulku (PTS Programme Director, HWLH).

 

52.2    Mr Liley introduced the Healthwatch Brighton & Hove report on PTS to members. Mr Beasley outlined recent PTS activities. These included the appointment of a new transport provider, the employment of a programme manager and the implementation of all the recommendations included in the independent TIAA report on PTS. There are currently no significant programme risks to report.

 

52.3    Members asked questions on areas including:

·       the ability of the new provider to deliver services

·       how increased staff turnover was being managed

·       why the previous contractor’s decision to hand back the contract had been unforeseen

·       costs to the local health economy of the PTS failures

·       the role of the Care Quality Commission (CQC)

·       public and stakeholder engagement plans

·       lessons for other collaborative commissions (e.g. 111 or Out of Hours services)

·       details of the new PTS contract

 

52.4    RESOLVED – members agreed to note the report (and also the report for item 53) and to receive a progress update in approximately three months’ time.

 

Supporting documents:

 


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