Agenda item - Integrated Community Equipment Service Update

Resolved – That the Board note the content of the report

40.1    Officers introduced the report. The new providers for the integrated community equipment store had received improved feedback and reduced costs. There was still an issue around failed deliveries and but retrieval rates had increased. Feedback was based on a patient survey conducted through Healthwatch which received 580 responses.

40.2    Councillor Page asked why all equipment users were not contacted about returning equipment and only high value equipment was targeted. Councillor Page also asked what the target for recovery was.

40.3    Officers responded that there was a post within the service provider focused on retrieving equipment but there were cost associated with collection such as assessments to find out if the equipment was not still needed which reduced the value of collecting low cost items. The target for the value of collected items was 80% of expenditure on equipment.

40.4    Councillor Barnett suggested setting up local drop off points for unneeded equipment as a way to improve collection rates.

40.5    Resolved – That the Board note the content of the report