Agenda item - Items from Resident Only Meetings

Items from Resident Only Meetings (copies attached).

5.1       (Item 3 – Housing Customer Service Phone Lines)

5.2       Residents enquired the price for BHCC to have phone lines installed in the area, the further enquired in the possibility of BHCC providing a Freephone system.

5.3       Officers responded by stating all calls will be answered and noted that BHCC are moving away from a Freephone system to be replaced with a system of standard rates and good service, they further clarified that the switchboard is priced at standard rate.

5.4       AGREED – that the report be noted.

5.5       (Item 4 – Estate Development Budget)

5.6       A resident state that in regards to the quote at the bottom, if it is overpriced, Mears will cover cost.

5.7       (Item 10 – Soakaways)

5.8       Residents stated the following enquiries and concerns:

·         a specific issue of soakaway being clogged on a road

·         West Tenant’s only meeting stated the highway cleaning were not up to standard and was subsequently referred to Highways and Motorways. Why did West area’s concerns get on the paper?

5.9       Officers responded to resident’s concerns with the following:

·         referred resident to Southern Water who are ultimately responsible for that specific issue

·         Stated that there was a chairs meeting in October on uniformity and how blue pages are used.

5.10    Chair ended discussion stating the objective was to focus on issues that are both within the remit of the meeting’s purpose and that needed to be solved as soon as possible.

5.11    AGREED – that the report be noted.