Agenda item - 3 Star Item from Tenant Only meeting of 5 October 2017

3 STAR item raised at the Tenant Only Meeting held on 5^th October 2017 (copy attached)

21.1    (Item 1 – Shortage of Housing and Allocations)

21.2    Hilary Edgar stated that James Crane and other officers were unable to attend the meeting and have confirmed they will attend the next Area Panel in January.

21.3    Residents had the following concerns, enquiries and statements:

·         A resident stated they were concerned with BHCC’s phone etiquette when answering questions on their position on the housing list

·         A representative of the Leaseholders Action Group stated that many members of the group have expressed an interest in selling their property once BHCC proceed with the trial

21.4    Officers responded to resident’s concerns with the following:

·         The protocol response for BHCC staff to requests by residents in regards to responses to telephone enquiries is to never release any information so as to avoid issues of confusion

·         Councillor Anne Meadows stated leaseholder’s willing to sell to BHCC is a positive for everyone

21.5    AGREED – That the report is satisfactory.