Agenda item - Residents Question Time

Responses to items raised at the Tenant Only Meeting held on 5 July 2018 (copy attached as ‘blue pages’).

20.1    (Item 1 – Service Provided by Resident Involvement Team)

20.2    A resident stated that the TRA handbook was to be brought later in the year.

20.3    RESOLVED – that the panel agreed the response was satisfactory.

20.4    (Item 2 – K&T Heating)

20.5    A resident stated there were grammatical errors in the responseand welcomed the apology from K&T for installation of wrong equipment.

20.6    An officer stated that response was a joint effort between BHCC and K&T Heating. It was further noted that K&T Heating planned on meeting with residents in future.

20.7    RESOLVED – that the panel agreed the response was satisfactory.