Agenda item - Issues with Knightguard contract

21.1    An officer gave a brief overview of the Knightguard contract and highlighted the following:

·         It was stated that the Knightguard contract was long term and covered many areas from door servicing, CCTV and late repairs.

·         It was noted that a long-term agreement with Mears for door replacement was in effect.

·         It was recognised that a blanket approach had been wrongfully employed and that efforts were being undertaken to resolve this.

·         There were a range of over 750 systems in effect across the City.

·         It was clarified that the majority of doors were manufactured by Entry Tech and others.

·         It was stated that current systems were over 30 years old and that efforts to repair this were being undertaken.

21.2    Residents had the following statements, concerns and enquiries:

·         It was noted that there had been a history of wrongful implementation of works such as the provision of multi-steel doors to high-rise blocks and flats in 2015.

·         It was stated that some

21.3    AGREED – that the response was satisfactory.