Agenda item - Performance Report - Quarter 2

34.1    The panel considered a brief overview of the results and findings found in the Quarter 2 Performance Report. It was noted that of the findings, lift response times had improved and that there were still some challenges in areas such as around help desk response times.

34.2    Residents had the following concerns, enquiries and statements:

·         A resident expressed concern in regard to repairs appointments kept and enquired if this was the fault of an employee or tenant.

·         A resident enquired if rooms for storage of large items for disposal could be provided.

·         A resident enquired if sanctions were placed on people who were underperforming in their role.

·         Clarification was sought as to the current status of universal credit arrears.

·         Further clarification was sought as to why leaseholders did not have to pay for the car park.

34.3    Officers gave the following responses to residents’ enquiries, concerns and statements:

·         It was suggested that it was possible that the fault may lay with someone being unavailable at the time.

·         It was stated that there were ongoing issues regarding large and dangerous items in common areas and that this was a key focus for the bulk team. It was note that 2 days a week was spent on this.

·          It was stated that rooms were no longer made available for sizeable products for disposal.

·         It was noted that there was action taken on underperformance by way of managerial inspection.

·         It was clarified that there were still postcodes to receive universal credit role out and that Central Government looked at 10 key pilot areas for a revised role out. However, BHCC was awaiting further information.

·         It was stated that the car park was not part of the leaseholder’s contract, it was stated that leaseholders were only responsible for specific things including repair of building. It was noted that the car park constituted a space underneath the building and as a result was determined completely separate.

34.4    AGREED – that the report be noted.