Agenda item - CityClean, New Process for Persistent Issues
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Agenda item
CityClean, New Process for Persistent Issues
Sam Warren (Community Engagement Manager)
14:55 – 15 Minutes
Minutes:
6 CITYCLEAN, NEW PROCESS FOR PERSISTENT ISSUES
6.1 Sam Warren briefed the panel and attendees on the findings of the consultation period for city process, resulting in the ‘new process of persistent issues’ which had been circulated to relevant parties ahead of the meeting.
6.2 Sam Warren informed the panel that as a result of the new process, residents could now raise issues at their residents only meetings, contact their community engagement officer which will allow for a direct line of engagement with CityClean operational personnel regarding persistent issues.
6.3 Representatives of Tenancy Associations raised concerns that previous issues raised, and different forms of contact used had not lead to improvements in the past and persistent issues had remained in spite of their efforts to engage with the service.
6.4 Sam Warren reaffirmed the commitment by CityClean to the new process for persistent issues and reassured the intention of CityClean to increase their engagement and also noted that they were undergoing internal reforms to address issues raised by whistleblowers. The officer also noted that this new process was in fact a trial that would be informed going forward at future panels.