Decisions for issue Customer Access Phase 3 - Customer Service & Access strategy for Housing & Social Inclusion

(1)       That the Customer Service and Access Strategy that is presented with the report as Phase 3 of the Customer Access Review, be approved.  Key areas for action within the strategy include:

            (a) Promotion and support for customers to use more effective methods for accessing housing information and services in line with council-wide ‘Improving Customer Experience’ work and our corporate Channel Shift Strategy.

(b)  Consultations with staff on staffing structure to support proposed new customer access arrangements and service improvement.

(c) Consideration of opportunities for further office moves and best future use of some housing offices – notably Manor Place Housing Office and Victoria Road Housing Office.