Issue details - Improving the Customer Experience
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Issue details
Improving the Customer Experience
This report seeks formal approval for ICT
investment in the roll out of the Customer Experience Management
(CEM) system across the organisation and deliver the 3rd phase of
our Website Improvement.
Decision type: Non-key
Decision status: Recommendations Approved
Wards affected: (All Wards);
Notice of proposed decision first published: 02/09/2013
Decision due: 17 Oct 2013 by Policy & Resources Committee (pre 2015)
Lead member: Chair of the Strategy, Finance & City Regeneration Committee
Lead director: Executive Director for Finance & Resources
Contact: Email: rachel.conway@brighton-hove.gov.uk Tel: 01273 293883.
Decisions
- 17/10/2013 - Improving the Customer Experience
Agenda items
- 17/10/2013 - Policy & Resources Committee (pre 2015) Improving the Customer Experience 17/10/2013
Documents
- Digital Customer Experience