Issue details - Improvement to Bartholomew House Customer Service Centre

This report presents opportunities to improve the customer entrance at Bartholomew House, increase the council’s presence in Bartholomew Square, and make it easier for residents visiting the site for the first time to access the services they need.

Improvements to the entrance and adjacent public realm would help address a range of sensitive issues associated with the site, including antisocial behaviour, rough sleeping and substance misuse.

The council’s budget is supported by income from Property & Design’s commercial portfolio. This report also sets out options to create a new commercial unit from surplus office space in Bartholomew House, creating a new income stream for the council, and providing funding for this project.